We are looking for an experienced professional and customer focused Service team member who can provide a high level of service to our current and existing customers, service agents and retailers mostly over the telephone, as well as email.

We are a small office & warehouse appliance repair business in Taren Point looking for a like minded team member to predominately manage the telephone calls and service call bookings for a leading, luxury kitchen appliance brand. This role would suit someone who lives in The Shire, offering flexibility with the start and finish times. Ideally this role is for a full time position however if you feel you could offer these skills, live locally and looking for something more casual, please still apply.

Key Responsibilities will be

- Answer telephone enquiries and book in service calls for our team of technicians
- Respond to customers & distributors emails
- Liaise with our technicians by phone/voice/text, email and face to face regarding repairs/service calls
- Booking in all service calls on the Intelogy Systems service program
- Send automated text messages to book in the service call
- Liaise with our distributor's service team via phone or email




- Liaise with our distributor's spare parts department by phone or email
- Liaise with new customers, existing customers, other service centres and retailers in relation to their service call or spare parts
- Participate in relevant education and training programs
- Communicate clearly with co-workers demonstrating a willingness and flexibility to work in co-operation with all other employees

Key Performance Measures:

- Living and practicing our exceptional service values
- Ensuring that all telephone calls are taken in a timely manner
- All work orders, rebooks/quotes are completed within 24 hours
- Ensure all emails and telephone enquiries are responded to within 24 hours

Role Requirements:

- Experience working in a service department/call centre
- Exceptional communication skills
- Talented with time management
- Highly motivated
- Superior complaint handling skills
- Customer liaison abilities
- Intelogy Service Program (training provided)
- AS400 (not essential, as training will be provided)
- A good sense of humour is a bonus!

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