Lead Support Excellence Across Asia-Pacific

At Sage, we believe exceptional customer experiences start with exceptional support. We're looking for an experienced and people-focused APAC Support Manager to lead and develop our regional support teams, ensuring customers and partners receive outstanding service across our product portfolio.

This is a high-impact leadership role where you'll be responsible for driving operational excellence, supporting complex customer escalations, and empowering teams to deliver consistently high-quality outcomes. You'll play a key role in shaping the support experience across the Asia-Pacific region while partnering with stakeholders around the globe to continuously improve how we serve our customers.

Key Responsibilities

What You'll Be Doing

As APAC Support Manager, you'll lead a talented team of support professionals and create an workplace where collaboration, accountability and customer advocacy thrive.

Key responsibilities include

- Leading, coaching and developing support teams across the APAC region to deliver exceptional customer and partner experiences.
- Acting as the senior escalation point for critical customer issues, ensuring challenges are managed effectively and resolved in a timely manner.
- Driving major incident and escalation management activities, coordinating cross-functional teams to minimise customer impact.
- Building strong relationships with global support teams, partners and business stakeholders to align priorities and improve outcomes.
- Using operational data and insights to drive performance, service improvements and customer satisfaction.
- Supporting workforce planning, recruitment,



onboarding and succession planning to ensure long-term team success.
- Championing continuous improvement across support processes, knowledge management and service delivery practices.
- Contributing to strategic initiatives that enhance the support function and overall customer experience.

What We're Looking For You'll be a proven people leader with experience managing customer-facing support teams in a fast-paced technology environment.

We're particularly interested in candidates who have:

- Experience leading and developing technical or customer support teams across multiple locations or regions.
- A strong customer-first mindset with a passion for service excellence.
- Demonstrated experience managing escalations, major incidents and complex customer situations.
- The ability to influence and collaborate effectively across functions and levels of the organisation.
- Strong analytical and problem-solving skills, with the ability to turn insights into action.
- Experience driving operational improvements and leading change initiatives.
- Excellent communication and stakeholder management skills.

Why Join Sage? At Sage, you'll be part of a global organisation that helps millions of customers run their businesses more effectively. We invest in our people, encourage continuous learning and provide opportunities to grow your career while making a real impact.

If you're an inspiring leader who thrives on developing teams, solving complex challenges and delivering exceptional customer outcomes, we'd love to hear from you.

Apply today and help shape the future of customer support across Asia-Pacific.

📌 APAC Support Manager (Sydney)
🏢 Sage
📍 Sydney