Client Appointment Coordinator – Part-Time

Newcastle / Hunter Valley Based | Approx. 1 Hour Per Day | Monday–Friday

Queens That Clean is growing, and we’re looking for a confident, friendly and organised person to help us stay on top of new enquiries and maintain excellent relationships with our wonderful existing clients.

This is not cold calling or telemarketing.

You’ll be speaking primarily with people who have already enquired about our services, helping organise appointments and walkthroughs, following up potential clients, and checking in with our existing clients.

The Role

-Calling new enquiries and discussing their cleaning needs

-Organising availability and booking walkthroughs/quotes

-Following up enquiries and outstanding quotes

-Making friendly check-in calls to existing clients

-Recording notes and outcomes in our CRM

-Monitoring our enquiries email

-Sending follow-up texts and emails where required

-Escalating anything requiring management attention

We’ll provide access to our systems, scripts and processes, as well as a Queens That Clean work phone.

Who We're Looking For

-Newcastle/Hunter based

-Extremely confident and natural on the phone

-Warm, personable and professional

-Reliable and consistent

-Organised and comfortable using online systems/CRM software

-Able to communicate clearly and accurately record information

-Comfortable working independently





-Someone who genuinely enjoys talking to people

Experience in reception, appointment setting, customer service, real estate, medical reception, administration or virtual assistance would be fantastic.

Hours

This position will initially be approximately 1 hour per day, Monday to Friday — around 5 hours per week.

There is potential for the hours and responsibilities to grow as Queens That Clean continues to grow.

The work can largely be completed remotely; however, we specifically want someone local to Newcastle/Hunter who can become a trusted part of our team.

Pay & Engagement

Up to $45 per hour, depending on the engagement arrangement.

We are happy to consider the right person under either an ABN contractor arrangement or as an employee under a TFN.

We’re happy to discuss both options with suitable applicants and determine the appropriate arrangement for the successful candidate.

How to Apply

Please introduce yourself and tell us:

- Where you're located
- Your current availability
- Your previous customer service/admin/phone experience
- Why this role caught your eye
- Whether you prefer ABN or TFN employment

Please don't just send “interested” — tell us a little about you! Queens That Clean Pty Ltd

Newcastle & Hunter Valley

Pay: From $45.00 per hour

Expected hours: 5.0 per week

Work Location: Remote

📌 APPOINTMENT COORDINATOR (Newcastle)
🏢 queens that clean
📍 Newcastle