Local Peoples is taking expressions of interest for
talented and experienced Service Designers who are passionate about
making a positive impact on public sector services through design.
You will be excited to join us and support our public sector
clients working as an embedded team member in both contract and
ongoing roles. Required Skills And Experience. We are looking for:
Extensive human-centered design experience. Experienced with design
thinking, systems thinking, and agile methodologies. Experience
creating service blueprints, system maps, customer journeys, and
supporting the execution of product or service delivery. Working
with the UX Researchers and able to carry out design research
yourself using a range of quantitative and qualitative techniques
to understand and provide recommendations on consumer expectations
and needs. Using techniques to illustrate the findings persuasively
and focusing on how the message is delivered. Anticipating risks,
responding to them promptly, and helping others recognise them.
During workshop facilitation, encouraging stakeholders to work
together and supporting cross-agency and cross-sectoral approaches
to solve issues and problems. Experience with digital
transformation and/or omnichannel strategies. Expertise in
conducting customer research, problem solving, journey mapping,
ideation, prototyping, and testing solutions. Extensive experience
in developing and executing end-to-end customer experience
strategies. Understanding of accessibility requirements for design,
including the WCAG guidelines and public sector design guidelines
Required to develop and deliver industry-grade design artefacts,
and contribute to report writing for applied research, and
publication purposes. Comfortable collaborating and interacting
with clients. Ability to manage multiple projects effectively with
excellent time management skills Knowledge of current trends in




digital and interaction design Experienced using Figma, Sketch,
InVision, Adobe XD, CC, and other design tools. Residency and
clearance Hold a current ASGVA Baseline clearance or be able to
obtain one. You must be an Australian Citizen This role is open to
Canberra based applicants. Who are Local Peoples? Local Peoples is
a strategic research and design studio based in Melbourne and
Canberra. Our mission is to design healthy, resilient and
resourceful communities. We are proud to be a certified
B-Corporation with a strong focus on our social, environmental and
economic impact. We work across brand and digital design, place and
experience design, content and community engagement. Our key
partners include state and local government, social enterprises,
universities and large commercial organisations. All are
experiencing complex challenges right now and we believe that
design research, thinking and delivery can help to solve these
challenges and make positive change for people and the planet. We
produce www.mattersjournal.com , a publication and community of
100K+, which focuses on design-led social innovation and impact.
Perks of working with Local Peoples: We are experts in team
design and augmentation - supporting with the right skills and
experience at the right time. We are leaders in the human centred
design space with diverse design skills across brand design,
Service Design, User interface (UI) and User Experience (UX)
design, design research, communications and place design. We are a
certified B-Corporation and prioritise the social, environmental
and economic impact of our work. We are top tier talent who are
experienced and incredibly passionate about supporting the impact
of your agency and the public sector. Our people always have the
full support of the studio to call upon for design thinking, tools
and tips, so you are not just getting access to one bright mind,
but a collective of many with diverse and deep
experiences.

📌 Service Designer (Australian Capital Territory)
🏢 Local Peoples
📍 Australian Capital Territory