A role you can Bank On.

At Police Credit Union you don’t just work with us, you learn with us and grow with us.

Since 1970, Police Credit Union has helped South Australians and Territorians achieve their financial goals. With seven branches across SA and NT and over 41,000 Members, we’re the most recognised credit union in South Australia and a three-time Mozo Experts Choice Award winner. Both our Employee Engagement and Member Satisfaction survey scores are consistently over 90% and tell you what our team already knows: this is a genuinely great place to build a career.

We are committed to providing traditional face-to-face banking and a South Australian based call centre, as well as our innovative and secure digital products. With a strong focus on supporting the emergency services and wider community including environmental initiatives we’ve been proudly carbon neutral since 2018.

About the Role

As Branch Manager, you will lead a high performing and engaged team to proudly deliver performance outcomes and exceptional standards of service to our Members, so we can collectively build on our established brand in the local area and achieve revenue growth for our Palmerston branch. We know that work/life balance is important, so we offer stable hours of Monday to Friday 8.30am – 5.15pm. Working directly with your team and community in Palmerston, you will play a crucial role in Police Credit Union’s overall success.

As an experienced lender, your impressive track record in business development, including the acquisition of new customers and a well-established network of referral sources, combined with your passion for community engagement will all add to your success in the role.

Key Responsibilities





- Develop and promote mutually beneficial and profitable relationships between PCU and its members
- Manage, train and coach staff to maximise sales opportunities by meeting the needs of the member with superior service levels
- Achieve sales and growth targets, manage expenditure budgets and maintain service standards of your branch
- Contribute to and drive overall team sales and performance and explore current business development opportunities
- Collaborate with colleagues to deliver a seamless Member experience and customer service standards

Skills & Experience

You are

- Passionate about engaged leadership with experience in sales coaching and training
- A business development enthusiast with a strong personal brand in your local community and well-developed experience in leading business development activity.
- An experienced personal and home lender
- Driven to provide an exceptional customer experience, supporting your team to do the same
- Collaborative and self-aware, with a ‘can-do’ approach
- Focused, with an eye for detail and a strong ability to build positive and collaborative relationships with Members and staff.
- Confident, disciplined and hardworking, you strive to meet and exceed service and sales KPIs, all with a smile on your face.

Culture & Benefits

People enjoy working at Police Credit Union because the team genuinely supports each other — and the numbers back it up.



With a positive Employee Engagement Score and a solid promote-from-within culture, this is a place where your effort is recognised and your career can grow. We’re collaborative, learning-focused, and proud of the community we serve.

Here are the benefits you can Bank On Us for:

- An attractive salary and incentive program, including generous annual bonuses. We are open to discussing potential relocation assistance for the right candidate and we have a $2,000 NT living allowance.
- Mobile phone and laptop.
- Five – yes, five weeks of annual leave for full time staff!
- Purchased leave opportunities.
- Paid volunteering day (we will pay for you to spend a day giving back to the community you love).
- Discounted loans and insurance (we’re talking about some good rates and benefits above our already competitive pricing).
- Professional development and career opportunities, from traineeships to on the job coaching, to scholarships for higher learning.
- Access to a social club that holds regular events and prize draws.
- Internal wellbeing program, including financial education.
- Free annual flu vaccinations.
- Employee Assistance Program which provides free counselling sessions to support your wellbeing, as well as your immediate family members.

How to Apply

Our customers come from all walks of life, and so do we. We hire people from all different backgrounds and experience levels. We recognise that a diverse, engaged and united team makes us stronger. We embrace diversity and inclusivity, and we hope you do too. Find out more and read testimonials from our staff, please visit www.policecu.com.au/careers

Is your next move calling?

Click Apply to submit your application via SEEK or our Careers website.

📌 Branch Manager (Palmerston City)
🏢 Police Credit Union
📍 Palmerston City