- Lead a high-performing team managing Sydney Water's most significant business customers in the Western Region
- Help protect our environment across a diverse and exciting portfolio with opportunities to shape strategic initiatives
- Based from Saint Marys and Parramatta, but with flexibility to work from other Sydney water offices and hybrid

About the Role As Business Customer Operations Leader, you will lead a multidisciplinary team of field based and office-based staff responsible for managing Sydney Water's complex, high-value business customer relationships across the Western Region. The role will oversee critical programs including trade waste, backflow prevention, recycled water agreement management, pollution investigations and customer compliance activities while ensuring exceptional service outcomes. This role combines people leadership, stakeholder engagement and operational management. Working closely with customers, councils, regulators and internal teams and stakeholders, you will help protect Sydney Water's networks, support revenue recovery opportunities and deliver strategic business initiatives.

Key Responsibilities

- Lead and develop a team responsible for business customer relationships and compliance programs.
- Manage complex customer issues, risks and escalations.
- Oversee trade waste, backflow prevention and pollution investigations.
- Deliver territory-based programs that improve customer outcomes and business performance.
- Build strong relationships with customers, regulators, councils and industry stakeholders.
- Drive safety,



compliance and continuous improvement across team operations.
- Manage operational budgets, forecasting and team performance.

About You You will be an experienced leader with strong stakeholder management skills and a customer-focused mindset, ideally with Tertiary qualifications in Science, Engineering, Business or a related discipline. In addition we are looking for:

- 5 years plus experience leading high-performing teams in a utility, operational or regulatory environment.
- Knowledge of risk management, compliance and customer relationship management.
- Strong communication, negotiation and problem-solving skills.
- Experience managing complex projects and multiple stakeholder groups.
- Current Class C Driver's Licence.

Does this sound like you? Apply now. Closing date: Sunday 27th September at 11.59 AEST We support you through the application process and can modify as needed – let us know what you need. For more information, you can contact TA Partner [email protected] Please see the job profile for the role’s full accountabilities. Dive into Our Great Benefits:

- Competitive Remuneration:



We’ll ensure that your skills and contributions are valued and rewarded appropriately.
- Hybrid Work Setting: We offer a hybrid work model that balances work from home and office collaboration, supporting our team's productivity and well-being.
- Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.
- 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
- Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
- Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.
- Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
- Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. Your personal information may also be used to establish a Dayforce talent profile. Your personal information will be collected in accordance with Dayforce’s Terms and Privacy Policy and Sydney Water’s Privacy Collection Statement – recruitment. Please note as part of the application process, you will be asked to undergo background checks which include a criminal history check.

📌 Business Customer Operations Leader (Oxley Park)
🏢 Sydney Water
📍 Oxley Park