About the role: Everlab's clinical team is on a
mission to build the world's most trusted preventive health
company. The Strategic Clinical Operations Manager is in charge of
answering a single question - how good is our clinical delivery
right now, and how do we make it measurably better every week?
You'll run the performance loop end to end. Build the metrics that
show the truth, find where quality is leaking, and drive the
interventions that close the gap. Part analyst, part operator, part
coach. We're looking for someone with 3+ years at a top-tier
strategy consultancy or experienced doctors with demonstrated
management or startup experience . This is a full-time hybrid role
based in Melbourne or Sydney. Our team works from the office three
days per week. Responsibilities and Scope Clinical quality: Own the
performance of our doctor network end to end, including consult
quality, clinical outcomes, appropriateness of recommendations, and
the member experience inside every consult. Build the machinery
that makes clinical excellence repeatable: rubrics, benchmarks,
spotlights, and playbooks drawn from our best consults. Partner
with the CMO, Clinical People Lead and clinical leadership to drive
excellent clinical outcomes and member experience. Clinical team
workflows: Map how clinical work actually flows today across
consults, results review, member follow-up, escalations and admin,
and find where time and quality are leaking. Redesign the workflows
that don't hold up: remove steps, automate what can be automated,
and clearly document what remains.



Partner with Product and
Engineering to translate workflow problems into tooling
improvements, with a clear-eyed view of impact versus effort. Run
change properly. Pilot with a small group, measure the effect, then
roll out with the training and communication that makes it stick.
Clinical operations metrics and reporting: Build and own the metric
layer for clinical operations: consult quality, clinical outcomes,
utilisation, turnaround times, NPS, and cost to serve. Define what
good looks like by setting targets, thresholds and traffic lights,
and hold the team to them. Build the dashboards and reporting
rhythms that give clinical leadership a clear read on performance
every week, without anyone having to ask for it. Turn analysis into
decisions. Every metric should have an owner, a target, and an
obvious next action attached to it. What we're looking for:
Background: 3+ years at a top-tier strategy consultancy (McKinsey,
Bain, BCG) or equivalent, with a track record of strong performance
and rapid progression. Proactive: You spot the problem, scope it,
and bring a recommendation. You don't wait for a brief. Analytical:
You're comfortable with data and spreadsheets,



you structure
ambiguous problems cleanly, and you build arguments from data
rather than instinct. Bias for action: You're comfortable with
ambiguity. This is a build role in a fast-moving company, not a
reporting role in a mature one. Communication: Explicit and direct in
writing and in person. You can compress a complex analysis into a
one-page recommendation a busy clinician will actually read. Range:
You operate at both altitudes, helping set high-level strategy on
Monday and sitting down to execute on Tuesday. Mission: Deep
alignment with Everlab's mission to build the world's most trusted
preventive health company. Nice to have: Operating experience in a
high-growth startup or scale-up. Background or deep interest in
healthcare, health tech or clinical services. Working at Everlab:
Do work that matters: We're building the future of preventive
health. Use your skills to prevent disease, improve access to
personalised care, and reduce pressure on the health system.
Work-life flexibility: Hybrid working with 3 days in the office,
plus flexibility to manage life beyond the 9 to 5 when it matters.
Experience Everlab as a customer: Full access to the Everlab health
program, provided after successfully passing probation. Share in
our success: Employee Share Option Plan included as part of your
total remuneration. We grow together. People you'll love working
with: A welcoming, mission-driven team of smart, thoughtful people
doing meaningful work.

📌 Strategic Clinical Operations Manager (Victoria)
🏢 Everlab
📍 Victoria