Job Description

IT Operations Manager | NSW | Permanent Role

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Lead IT Services, Infrastructure & Security

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Join a dynamic, asset-intensive organisation where you'll take ownership of IT operations, service management, infrastructure, and cybersecurity. This is a hands-on leadership role managing both internal and outsourced support teams while driving service excellence and continuous improvement.

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Key Responsibilities

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- Lead IT Infrastructure, Desktop Support, Networks, Azure, M365 and Cisco environments.
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- Manage IT Service Management processes including Helpdesk, Incident, Problem, Change, Asset and Vendor Management.
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- Drive cybersecurity, risk management, business continuity and disaster recovery initiatives.
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- Oversee hardware procurement, vendor relationships and technology lifecycle management.
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- Develop and maintain IT policies, procedures, documentation and registers.
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- Partner with business leaders to align technology with strategic objectives.
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- Manage budgets, technology roadmaps and service performance.
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About You

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- Tertiary qualification in IT.
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- ITIL Foundation certified with proven ITSM experience.
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- 3+ years in an IT leadership role.
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- Strong hands-on experience with Azure, Microsoft 365, Cisco and cloud-based environments.
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- Knowledge of Essential 8 and/or ISO 27001.
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- Skilled in stakeholder engagement, team leadership and vendor management.
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- Microsoft Security Fundamentals.
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- Experience in manufacturing or consumer goods environments.
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- Exposure to Dynamics 365, Microsoft 365 and Azure platforms.
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What Success Looks Like

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- Reliable, secure and high-performing IT services.
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- Strong cybersecurity and risk management outcomes.
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- Continuous service improvement and stakeholder satisfaction.
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- Effective cost management and vendor performance.
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- Well-developed team capability and quality documentation.
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Why Join Us?

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- Strategic leadership role with hands-on technology involvement.
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- Prospect to shape IT operations and future technology direction.
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- Collaborative office-based setting with flexibility when needed.
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📌 IT Operations Manager (New South Wales)
🏢 Dynamo Recruitment
📍 New South Wales