Natural Ingredients Australia (NIA) supplies premium natural raw materials and delivers end-to-end manufacturing solutions for brands in the cosmetic, personal care, wellness, aromatherapy and cleaning sectors. The company offers essential oils, carrier oils, botanicals, salts, clays, specialty ingredients and services such as formulation support, signature fragrance development and contract packaging.

With decades of industry experience and trusted supplier relationships, NIA supports brands of all sizes in bringing quality products to market efficiently and at scale. The business is built on a explicit philosophy of “Keep it natural,” focusing on authenticity, sustainability and commercially successful products.

Team members join a collaborative environment that values innovation, quality and long-term partnerships.

Who We're Looking ForWe are looking for a Business Development Manager (BDM) to help us strengthen our relationships with existing customers and proactively grow our footprint with new customers across Australia.

This is a genuine hybrid of relationship management and new business hunting, perfect for someone who is equally comfortable nurturing a loyal customer base and picking up the phone to open a new door.

Ideally, you are a personable, commercially sharp professional motivated by targets and incentives who loves the thrill of building long-standing relationships with new and current customers. You love understanding a business's needs and matching them with the right solution from our extensive product range, formulation or contract packaging service offerings.

The RoleThere are two core pillars to this position:

- Account Growth: Proactively contact our existing customer base, strengthen relationships, understand evolving requirements and introduce new products, services and capabilities that add value to their business.
- New Business Development:



Identify, contact and convert new opportunities from our extensive CRM database and your own prospecting, growing our brand presence with businesses of all sizes across Australia.

You'll be targeting real growth outcomes, new accounts opened, dormant accounts reactivated and existing accounts expanded, backed by a team that genuinely wants to invest in your success.

What We Provide

- A well-established CRM stocked with loyal customers and abundant warm and cold leads.
- A competitive base salary ($60K–$80K) plus uncapped sales bonus incentives tied to performance.
- Flexibility to structure the role as a full-time employee or as an ABN contractor.
- Ongoing training, coaching and support to set you up for success.
- Experienced technical support from our internal team to help you close complex enquiries.
- A dynamic, energetic workplace.
- Your own space to operate autonomously and collaboratively — sit/stand desk, mobile phone and computer provided.
- Genuine development and career growth opportunities for the right person.
- A stable, loyal, family-like team culture.

What We Are Looking For
- Proven experience in B2B sales, business development or account management, ideally in a phone-based or field-based capacity.
- A confident, engaging and professional phone manner with excellent English communication skills.
- A track record of building trust and rapport, converting relationships into results.
- Self-motivation and resilience — You're energised by targets,



not intimidated by them.
- Strong listening skills and a genuine curiosity about other people's businesses and challenges.
- Proficiency with CRM systems and the Microsoft Office suite (Outlook, Word, Excel).
- An interest in learning new products, industries and business models.
- A current driver's licence, preferred given occasional client visits.
- Full working rights in Australia.
- Willingness to undergo a National Police Check if requested.
- Willingness to comply with the company's workplace health & safety (WHS) policies and procedures while working on-site at the factory.
- Availability to commence as soon as possible.

What Success Looks LikePerformance in this role is assessed across a broad set of areas, including:

- Revenue & margin growth: Your contribution to the profitable growth of the business through both new and existing accounts.
- New business development: Your success in identifying, engaging and converting new customer relationships.
- Pipeline quality: How effectively you build, progress and manage a healthy sales pipeline through the CRM.
- Client relationship health: The strength, retention and satisfaction of your existing customer relationships.
- Account growth: Your ability to expand the range of products existing customers take up over time
- Market & brand presence: Your contribution to growing our profile and reputation across new markets and territories.
- CRM & reporting discipline: The accuracy and consistency of your CRM records and activity reporting.
- Collaboration: How effectively you work with our technical, manufacturing, production and support teams to deliver for customers.

How to ApplyIf this sounds like you, we'd love to hear from you. Please email your cover letter and resume to [email protected]

📌 Business Development Manager (Melbourne)
🏢 Natural Ingredients Australia
📍 Melbourne