Employment Type: Temporary Full Time / Temporary Part Time

Position Classification: Admin Officer Level 4

Remuneration: $1,498.38 - $1,532.68 per week

Hours Per Week: 38

Requisition ID: REQ685884

Location: CCLHD

Applications Close: Sunday 20th September 2026 at 11:59pm

Do you thrive in a fast-paced workplace where exceptional customer service and administration make a real difference to patient care?

At Central Coast Local Health District (CCLHD), we are committed to Trusted Care, Better Health for Everyone, and we are seeking a dedicated Patient Liaison Officer to support the delivery of high-quality services through expert administrative support and positive patient experiences.

About the Opportunity

As a Patient Liaison Officer, you will provide high-level administrative and customer service support to ensure the effective delivery of services within the department. Acting as a key point of contact for patients, staff, and stakeholders, you will contribute to efficient workflows, positive patient experiences, and the achievement of departmental objectives.

In this role you will:

- Provide efficient administrative support, including document preparation, records management, meeting coordination, and minute taking.
- Manage competing priorities and workflows to ensure the timely delivery of departmental services and outcomes.
- Respond to patient and stakeholder enquiries, providing accurate information and escalating matters appropriately.
- Interpret and apply relevant policies, procedures, legislation, and guidelines to support operational requirements.
- Undertake patient billing processes and assist senior staff with tasks, projects, and quality improvement initiatives.

This is a temporary 12-month position working a rotating 4-week roster. Applicants must be available to work weekends and be willing to work across Central Coast Local Health District locations as required. Experience in sales, customer service, and Private Health Insurance is highly regarded.

About You

We are looking for someone who has:





- Demonstrated experience providing high-level administrative and customer service support in a busy environment.
- Strong communication, interpersonal, problem-solving, and conflict resolution skills.
- Excellent organisational skills with the ability to manage multiple priorities and meet deadlines.
- Proven ability to interpret and apply policies, procedures, and legislation to achieve service outcomes.
- Strong computer skills, including Microsoft Word, Excel, and Outlook, with the ability to work independently and collaboratively within a team.

Applicants must have current work rights in Australia or be a permanent resident or citizen. Unfortunately, we cannot consider applicants who do not meet this requirement.

Benefits

- Work-Life Balance: Enjoy an accrued day off each month, 17.5% annual leave loading, and paid parental leave.
- Financial Benefits: Boost your take-home pay with salary packaging, save on car costs with novated leasing, and access relocation assistance.
- Health & Wellbeing: Stay active with discounted gym memberships (Fitness Passport), free flu vaccinations, telehealth support, and confidential Employee Assistance Program (EAP) counselling for you and your family. Plus, access discounted private health insurance.
- Career Growth: Advance your career with free professional development courses and secondment opportunities.

Need More Information?

Georgina Greenaway

Phone: 02 4320 3247

Email: [email protected]





_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Working for Central Coast Local Health District - NSW Health

Central Coast Local Health District is committed to implementing the Child Safe Standards.

Central Coast Local Health District is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Aboriginal and Torres Strait Islander applicants can access support through the Stepping Up initiative, which provides guidance on the NSW Health recruitment process. You’re also welcome to reach out to Nathan Bramston-Dean in our Aboriginal Workforce Development Team at [email protected] or call 02 4320 3519 for one-on-one support.

Vaccination Requirements

All NSW Health workers are required to comply with the Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases Policy Directive. This includes:

- Category A positions: Mandatory evidence of protection against specified infectious diseases, including annual influenza vaccination and tuberculosis assessment.
- Category B positions: Vaccination is recommended but not mandatory.

Applicants must provide appropriate evidence of compliance prior to commencement. NSW Health strongly recommends all workers stay up to date with COVID-19 vaccinations as per the Australian Technical Advisory Group on Immunisation guidelines. However, COVID-19 vaccination is not a condition of employment.

Additional Information An Eligibility List (E-List) or talent pool may be created from this recruitment episode to assist in filling future permanent, temporary, or casual full-time and part-time positions.

Stay Connected

You are encouraged to complete applications on a week day where Technical Support is available Monday to Friday 8.30am to 4.30pm by phoning ROB Help Desk on 1300 679 367.

.

📌 CCLHD - Patient Liaison Officer (Central Coast)
🏢 NSW Health
📍 Central Coast