About the role

City Cave Epping is looking for a hands-on, energetic and commercially minded Centre Manager to lead the day-to-day operation of our Float & Wellness Centre. This is not a desk-only management role. You will work with customers, lead a team and actively participate in the operation of the centre, while playing an significant role in growing memberships, packages, bookings and local awareness of City Cave Epping.

Key responsibilities

- Oversee the day-to-day operation of the centre, ensuring it runs smoothly, safely and professionally
- Lead, coordinate and support reception staff and massage therapists, including rostering, attendance and performance
- Deliver excellent customer service from greeting and service introduction through to checkout, rebooking and follow-up
- Be hands-on with centre operations, including room flipping between appointments, preparing treatment rooms, checking Float and Sauna rooms, maintaining presentation standards and supporting cleaning when required
- Monitor opening and closing procedures and ensure operational checklists are completed
- Maintain high standards of cleanliness, presentation, hygiene and customer experience throughout the centre
- Manage customer enquiries, feedback and complaints professionally and promptly
- Take ownership of sales performance,



including memberships, packages, gift cards, rebooking and cross-selling appropriate wellness services
- Develop and execute local sales and marketing initiatives to increase new customers and repeat visits
- Build relationships with local businesses, retirement communities, gyms, health professionals and other potential referral partners

About you

- Proactive, organised, reliable and sales-oriented
- Previous experience in wellness, beauty, massage, fitness, hospitality, retail or another customer-facing business highly regarded
- Strong communication and people-management skills
- Confidence to speak with customers about memberships and wellness services
- Weekend availability is essential
- Ability to work across weekends as part of normal roster
- Comfortable doing both sides of centre management: discussing memberships with customers or developing local promotions, and helping the team with operational tasks
- Think like an operator and business builder, not simply an administrator

About us City Cave Epping provides Float Therapy, Infrared Sauna and Massage services in a modern wellness environment focused on helping our clients relax, recover and improve their overall wellbeing.

📌 Citycave Centre Manager (Epping)
🏢 1Rockroad
📍 Epping