Job Description

Full-time Permanent Associate

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Posted 11 Sep 2026

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Description

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Ready to take the next step in your IT career?

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At efex, no two days are the same. You'll work across a variety of client environments, get hands-on with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed.

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Who We Are

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With over 20 local branches supported by a strong national presence, efex is one of Australia's leading IT and digital services providers. We deliver right-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently.

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Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.

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The Role

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As aService Desk Analyst, you will play a key role in supporting our clients and ensuring their IT systems run smoothly. This is a full-time role based in Sydney,offering plenty of variety and client interaction.

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You will:

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- Provide high-quality IT support and exceptional customer service
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- Troubleshoot and resolve client issues across a range of technologies
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- Manage service requests and incidents through Salesforce
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- Maintain accurate ticket notes, timesheets, and documentation
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- Apply security best practices across implementations
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- Work collaboratively with colleagues to deliver seamless service
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About You

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You'll thrive in this role if you have:

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- Previous MSP or internal IT experience
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- Strong customer service and client-facing skills
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A solid background in:

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- Workstation trouble shooting
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- Active Directory and Microsoft 365 support
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- Backup and recovery processes
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- Remote monitoring and management toolsServers, switches, routers, firewalls, and storage
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- Azure and VOIP solutions
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And personally, you'll bring:

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- A desire to keep learning and stay across new technologies
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- A friendly, positive approach to client service
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- The ability to work in a rapid-paced environment while staying organised
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What We Offer:

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- Competitive salary: based on skills and experience
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- Supportive, down-to-earth culture: collaboration and respect are at the core of our team
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- Birthday leave: celebrate your day, on us
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- Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
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- Career pathways: choose the direction that suits you best, whether that's advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise
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- Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solve
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Why Join efex?

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This is more than just a helpdesk role; it's an opportunity to grow with one of Australia's fastest-growing MSPs. You'll gain exposure to diverse environments and cutting-edge technologies while being supported every step of the way.

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Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.

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