- Full-time opportunity, 6-month contract in our National Contact Centre team
- Able to be located from any Vision Australia location with Home Flexibility
- Base Salary = $93,516 + Superannuation with Salary Packaging up to $15.9k

About Us Join an organisation committed to making a positive difference in the lives of others. As a Vision Australia employee, you are part of a team committed to supporting people who are blind or have low vision to live the life they choose and striving for their inclusion in all areas of society.

We listen to our more than 35,000 clients, building our services around their needs and aspirations. Similarly, we trust our workforce to use their best judgement to achieve positive, measurable outcomes.

As a trusted pillar of the community, Vision Australia has been supporting people who are blind or have low vision for more than 150 years.

About The Opportunity

As our phone-based Client Service Navigator – Aged Care, you will provide specialist service navigation and end-to-end coordination for aged care funding including Support at Home and Commonwealth Home Support Program (CHSP). In this role you will also:

- Take full ownership of the client journey from referral through to service commencement, acting as the single point of contact for Support at Home stakeholders
- Provide expert advice to Support at Home Program Managers and Case Managers on how Vision Australia equipment and services can be funded for Support at Home clients
- Build and maintain proactive, effective relationships with Support at Home Program Managers and Case Managers

View the Position Description for this role

About You





As part of the National Contact Centre, you should have demonstrated experience in client service, intake, service navigation or coordination roles. In addition, a strong understanding of aged care funding models, including Support at Home, CHSP (My Aged Care) is encouraged. You will also have:

- Ability to interpret and apply funding rules to service delivery scenarios
- Strong organisational and coordination skills with ability to manage multiple tasks
- Excellent communication and stakeholder engagement skills

Benefits Of Working At Vision Australia

- Flexible working hours available to suit your needs
- Annual salary review to ensure your pay is in-line with the market rates
- Easy-to-access location
- Career development opportunities and micro-learning sessions available for all staff

Contact If you have any questions about the role please contact the hiring manager, Trevor Murphy,

To Apply

If this sounds like a great fit for you then please complete our online application.

Applications should consist of a full resume and a cover letter. Please note that PDF documents are not accepted for accessibility reasons. If you require any support or considerations with the application process, please reach out to People and Culture or the above hiring manager.

For more information about working at Vision Australia, please visit our Careers page.

We are committed to ensuring an inclusive culture, and value diversity and all abilities. We highly encourage applications from candidates who are blind or have low vision and from those who identify as Aboriginal or Torres Strait Islander.

Apply Now

📌 Client Service Navigator - Aged Care (National Park)
🏢 Vision Australia
📍 National Park