We are looking for a highly organised, proactive and digitally capable Client Services Coordinator to join our team.

This is a unique and varied role for someone who enjoys working with people, thrives in a rapid-paced environment and is equally comfortable providing exceptional customer service, coordinating client engagement activities, maintaining business systems, supporting marketing initiatives and providing high-level administration support.

You will be the first point of contact for many of our clients and play an important role in ensuring a professional and seamless experience across all interactions with The Business Centre.

Essential Skills & Experience To be successful in this role, you will demonstrate:

- Previous experience in customer service, client services, business administration, office coordination, sales support, marketing support or a similar role.
- Strong communication skills, with confidence engaging with clients by phone, email and in person.
- Experience managing multiple priorities while maintaining a high level of accuracy and attention to detail.
- Strong organisational and time-management skills.
- The ability to work independently, take initiative and follow tasks through to completion.
- A professional, positive and solutions-focused approach.
- Excellent Microsoft 365 skills, including Outlook, Word, Teams and SharePoint.
- Experience using CRM systems, preferably Zoho CRM.
- Experience updating and managing websites using WordPress.




- Experience creating and editing marketing materials using Canva.
- Experience using digital business systems and online collaboration tools.
- A willingness to learn new technologies and contribute to continuous improvement of business processes.

Qualifications

Essential

- Certificate III in Business Administration, Business, Marketing, Project Management or a related discipline; or
- Demonstrated equivalent experience in a client services, business support, administration or coordination role.

Highly Regarded:
- Experience working within a professional services, not-for-profit, training, education or business advisory environment.
- Experience using Zoho CRM, SharePoint, Canva and WordPress.
- Experience coordinating events, workshops or client engagement activities.

About You You are a professional, organised and customer-focused individual who enjoys helping people and creating exceptional client experiences.

You are confident using technology and business systems, comfortable speaking with clients, highly organised and able to balance multiple priorities. You enjoy taking ownership of your work, solving problems and finding efficient ways to improve processes and outcomes.

Most importantly, you understand that every interaction is an opportunity to create a positive experience for our clients and stakeholders.

Pay: $70,000.00 – $80,000.00 per year

Work Location: In person

📌 Client Services Coordinator (Newcastle)
🏢 The Business Centre
📍 Newcastle