Configuration Management Manager (Health Manager Level 4)

Lead work that improves healthcare outcomes at scale – with flexibility and strong organisational support

- Permanent Full Time
- Hybrid flexibility for work-life balance | Chatswood, St Leonards
- Attractive salary, up to $182,954 + 12% Super + 17.5% annual leave loading

Applications Close: 11:59pm, Sunday 20th September 2026 Your work matters at eHealth NSW

As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.

Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day. Learn more about us at eHealth NSW

Join the Team

As a Configuration Management Manager, you will lead and mature Configuration Management across NSW Health by governing CMDB/CMS data, driving service integration, improving compliance and data quality, and partnering with stakeholders to ensure trusted configuration information supports service delivery and decision-making. The role also leads a team of Configuration Analysts and drives continual improvement initiatives.

In this role, you will:

- Lead and mature Configuration Management practices across NSW Health, ensuring trusted configuration data supports service delivery, operational performance and informed decision-making.
- Govern Configuration Management Database (CMDB) and Configuration Management System (CMS) data, driving data quality, compliance and ongoing service integration improvements.
- Develop and maintain enterprise-wide Configuration Management frameworks, policies, standards and controls that promote consistency and accountability across the organisation.
- Partner with service owners, technical teams and stakeholders to strengthen Configuration Management practices and improve the integrity of configuration information.
- Monitor and report on Configuration Management compliance, governance outcomes, audits and data quality metrics, identifying opportunities for improvement and risk mitigation.




- Lead and support continual improvement initiatives that enhance the maturity, effectiveness and value of Configuration Management services.
- Manage and develop a team of Configuration Analysts, fostering a cooperative, high-performing culture focused on service excellence.
- Drive stakeholder engagement and influence outcomes across diverse groups to ensure Configuration Management obligations, ownership and governance requirements are understood and embedded.

View the position description here

About You

You’re a collaborative and influential service management leader who thrives in complex environments. You enjoy driving governance, improving service outcomes and building strong relationships across technical and business teams.

To be successful in this role, you'll bring:

- 3+ years’ experience in IT Service Management within a large and complex organisation, including Configuration Management and CMDB/CMS governance.
- Strong knowledge of ITIL practices, particularly Configuration Management, Change Enablement, Service Transition, Incident and Problem Management.
- Experience establishing and governing enterprise-wide frameworks, policies, standards, controls and compliance mechanisms.
- Demonstrated leadership experience building, mentoring and developing high-performing teams.
- Strong stakeholder engagement, influencing and negotiation skills, with the ability to drive accountability and outcomes.
- Experience managing data governance, audits, compliance activities, reporting and continual improvement initiatives.
- Excellent analytical, problem-solving and communication skills, with the ability to translate complex information into actionable insights.
- Demonstrated ability to lead organisational change and manage competing priorities in a complex environment.





Highly Desirable While not essential, we'll be highly interested in candidates with experience or knowledge in:

- ServiceNow CMDB, Configuration Management Systems (CMS) or similar enterprise platforms.
- Large-scale health, government or highly regulated environments.
- Asset lifecycle management, service mapping, discovery and automation technologies.
- Configuration data governance, RACI models and data ownership frameworks.
- Audit, risk and assurance practices relating to technology and service management environments.
- Relevant ITIL, Service Management or related certifications.

What’s in it for You? At eHealth NSW, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide:

- Hybrid and flexible working options to support balance and productivity
- Allocated day off per month in addition to annual leave
- Salary packaging to maximise your take-home pay

Hear about how our team benefits from working at eHealth

Learn More About Us

- Find out how we hire at eHealth NSW
- Check out our diversity and inclusion commitment

How to apply Submit your cover letter and most up to date resume (up to 5 pages), highlighting your relevant skills and experience. While we accept AI use - we want your application to feel genuine and true to you.

For questions around the role or recruitment process, including adjustments, please contact our Talent Advisor, Taylah Lagos via [email protected] or Hiring Manager, Khushi Mehra via [email protected] and quote REQ694230.

Important information

- This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months.
- To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
- If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.

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📌 Configuration Management Manager (St Leonards)
🏢 NSW Health
📍 St Leonards