Job Description

About Us

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A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multicultural strength of our global organisation to the sustainable and cutting-edge ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in.

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Job Description

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Hitachi Rail is looking for an enthusiastic self-motivated Services Engineer who thrives in a fast-paced environment. The successful candidate is comfortable performing a wide range of tasks from administrative to strategic. The position is based in Sydney, Australia.

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The Services Engineer will provide remote, on-call, shift-based, and onsite technical support for CCS and COM systems operating within the MTS service environment, ensuring system availability and performance in accordance with service level agreements (SLAs).

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Key responsibilities

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- Perform remote monitoring, investigation, fault diagnosis, and troubleshooting activities, and undertake site visits when required to support fault rectification, maintenance, testing, commissioning, or operational incidents.
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- Perform preventive maintenance activities including planned inspections, health checks, diagnostics, condition assessments, system monitoring, configuration verification, backup validation, and proactive reliability improvement initiatives.
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- Perform corrective maintenance activities including fault diagnosis, troubleshooting, fault rectification, root cause analysis, technical investigations, implementation of corrective actions, and restoration of services within agreed SLA timeframes.
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- Support system upgrades, equipment replacement, configuration changes, software updates, engineering modifications, variation orders, and defect rectification activities.
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- Provide technical support for testing, integration, commissioning, migration, transition-to-service,



and operational readiness activities associated with system enhancements and newly delivered assets.
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- Maintain accurate maintenance records, technical documentation, support reports, and customer communications, while providing regular status updates to internal and external stakeholders.
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- Participate in a rostered on-call support arrangement and perform shift work, planned maintenance, possession activities, and out-of-hours works, including nights, weekends, and public holidays, as required to support operational and project delivery activities.
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- Build and maintain effective working relationships with Metro Trains Sydney (MTS), internal Hitachi Rail teams, and third-party suppliers to ensure delivery of a professional, customer-focused support service and achievement of operational performance objectives.
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Key skills, knowledge and experience

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- Broad understanding of railway Communications (COM) and Control Command Systems (CCS).
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- Strong working knowledge of SCADA and integrated operational railway systems.
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- Experience supporting operational rail, transport, or critical infrastructure environments.
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- Demonstrated experience delivering preventive and corrective maintenance activities.
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- Experience with fault diagnosis, troubleshooting, root cause analysis, and technical investigations.
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- Knowledge of incident management, SLA-based service delivery, maintenance, and asset management practices.
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- Experience supporting upgrades, modifications, equipment replacement, and engineering changes.
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- Experience supporting testing,



commissioning, and transition-to-service activities.
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- Experience managing customer tickets, internal support tickets, PCRs, defects, and technical change processes through to closure.
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- Experience coordinating with internal engineering teams, suppliers, and external stakeholders to resolve technical issues.
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- Strong communication, stakeholder management, and problem-solving skills.
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- Ability to work independently and participate in an on-call support roster.
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What we offer

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- Annual performance, development, and salary review process.
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- Ongoing professional development and training.
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- Salary continuance.
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- Health and Wellbeing initiatives throughout the year (incl. flu vaccinations).
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- Employee Assistance Program (employees and family).
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- Days off per year sponsored by the company in addition to the statutory public holidays and leave entitlements.
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- Invitation to attend and participate in Company sponsored social events throughout the year.
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At Hitachi Rail, we know that a diverse business is a sustainable business. Working collaboratively with a range of internal networks, we're continuously improving our policies and products. From accessible, sustainable design to achieving a better gender balance. We base these efforts on our core values: Harmony, Sincerity, and Pioneering spirit. And by aligning with these, we're able to create a workplace where people not only feel comfortable but are given opportunities to thrive. We're especially keen to hear from women and people of all genders considering a career in engineering, cybersecurity, and rail technology.

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We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view.

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It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

📌 Services Engineer (New South Wales)
🏢 Hitachi Rail
📍 New South Wales