Job Description

GMP Law is Australia's leading personal
n injury and compensation law firm, with specialist expertise across Medical
n Negligence, Motor Vehicle Accidents, Public Liability, Institutional Abuse,
n Workers' Compensation, Dust Diseases, Inheritance Disputes, TPD, Product
n Liability, and Class Actions.

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The Role

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Reporting to the Head
n of Marketing and working closely with the Salesforce Platform Manager, this is
n a recent role being established to strengthen the organisations data and reporting
n capability. This is a hands-on role where you will provide analysis and
n insights to support service delivery, performance monitoring and strategic
n decision making.

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You will analyse and
n interpret client, service, contact centre and operational data, and deliver
n high-quality reporting to internal stakeholders and the Board. You will also
n lead improvements in data quality, reporting frameworks, and automation.

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Key responsibilities include:

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- Analysing data across systems (e.g. client management, contact centre, intake channels) to identify trends, risks, and opportunities
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- Developing data dashboards in tableau and reports to support Executive, operational and Board decision making
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- Supporting reporting, including tracking performance against agreed targets and outcomes
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- Improving data quality, consistency,



and governance practices across the organisation
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- Leading data and reporting improvement initiatives, including automation and system integration
n

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About you:

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You are a
n strong analytical thinker who can translate data into practical insights and
n influence decision-making. You are equally comfortable working with data and
n engaging stakeholders across the organisation.

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You will bring:

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- Proven experience analysing data across multiple systems and producing insights that have informed operational or strategic decisions
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- Demonstrated experience building and maintaining dashboards using Tableau that are actively used by stakeholders to monitor performance
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- Proven experience using Salesforce as a CRM/reporting tool' or 'proficiency in Salesforce reporting and dashboards.
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- Advanced Excel skills, with evidence of using Excel for data analysis, modelling, data cleaning, or reporting (e.g. pivot tables, formulas, data manipulation)
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- A track record of improving data quality and integrity, including implementing data cleaning, validation, or governance practices
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- Experience identifying and delivering improvements to reporting processes, including automation or integration of data across systems
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- Proven ability to manage and deliver projects, balancing competing priorities and meeting deadlines
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📌 Salesforce Data Analyst (New South Wales)
🏢 GMP Law
📍 New South Wales