As the first point of contact for our customers, you will build strong relationships and use your NDIS expertise to navigate complex issues, provide effective support and ensure the best possible outcomes for our customers.

About the role:

- Guide new and existing customers throughout their service journey, from initial enquiry and intake through to service agreement development and renewal.
- Deliver exceptional, personalised service while keeping the customer at the centre of everything you do.
- Balancing a people-focused approach with the technical aspects of funding, systems and compliance, ensuring customers receive explicit, accurate and responsive support throughout their journey.

About you:

- Experience in a similar role, preferably within the NDIS or disability sector.
- Strong customer service, communication, and relationship-building skills.
- Excellent attention to detail, organisation, and problem-solving abilities.
- Ability to engage effectively with people from diverse backgrounds and abilities.
- Proficient in Microsoft Office and CRM systems such as Salesforce.
- Able to work independently and collaboratively in a team environment.
- Available to work out of our Booragoon office with occasional travel to other hubs.

Benefits:

- Increase your take-home pay with salary packaging up to $18,550 per annum
- Modern Booragoon office with free secure parking
- Hybrid role – work from home one day a week




- Core hours 8.30am-4.30pm with one 5pm finish a week
- Six weeks paid parental leave
- Purchase leave options
- Ongoing training and professional development
- Refer-a-friend bonus of $2,000
- Employee discounts with leading retailers and services

About Rocky Bay:

Who We Are

At Rocky Bay, the work we do matters. Every day, our teams support people with disability to live the lives they choose by building skills, confidence, independence and community connections.

Our Culture and Community

We are proud to be an inclusive, neuro-affirming workplace that values diversity and welcomes people of all backgrounds, experiences and identities. We believe our differences make us stronger and are committed to creating an environment where everyone feels respected, supported and empowered to thrive.

Whether you're working directly with customers or supporting our services behind the scenes, you'll be part of a team making a meaningful difference in the lives of Western Australians every day.

To find out more about a career with Rocky Bay visit: https://www.rockybay.org.au/careers-with-us/

A Recruitment Experience That Works for You

If you need any adjustments to accommodate your unique situation or want more information about the role, please reach out to us at [email protected] We're here to help!

Recruiters - We are not accepting applications from agencies at this time.

📌 Customer Engagement Officer (Booragoon)
🏢 Rocky Bay
📍 Booragoon