We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

It starts here. With Bendigo Bank… and you.

Join our dedicated Customer Fraud & Scam Protection team which delivers leading financial crime operational services to protect the bank, our customers and the communities we serve.

As an Investigator in the Account Misuse team you’ll make an impact by:

- Triaging and actioning alerts from various channels including customer contact, while working within SLAs.
- Investigating alerts: owning the alert from start to finish including writing risk assessment reports and making business recommendations.
- Flexing your skillset, building your breadth of experience and supporting the team by providing coverage to the area most needed; gaining exposure to a broad range of stakeholders and investigations.
- Experiencing a excellent start to your new role with structured training and onboarding.

This is a full-time, 12-month maximum term contract opportunity which can be based in Melbourne, Bendigo or Adelaide. We offer flexible work options that put our people first, working in a hybrid model with a minimum local Head Office attendance requirement determined by your Leader, to find a rhythm that works best for you and your team. We believe that coming into the office some of the time is the best way to learn, stay connected and collaborate effectively, especially for key activities like team days, 1:1s, and town halls.

What you’ll bring to the role To succeed in this role, we’d love you to have a genuine interest in developing a career in Financial Crime detection and investigation, plus:

- Demonstrated knowledge and experience in AML and Financial Crime risk, ideally with a working knowledge of processes and procedures in financial institutions.
- Customer service experience with strong verbal communication skills,



ideally over the phone and with a diverse spectrum of people with A strong written and verbal communication skillset where you can communicate to a wide variety of stakeholders and along with strong written communication skills and experience writing formal reports.
- Confidence in making quick decisions and informed recommendations while able to determine when it is appropriate to escalate.
- Experience working in a fast-paced, high volume role; managing varied workloads, priorities and pressures under minimal supervision.
- Success in shifting between tasks and areas of focus throughout the day while maintaining both productivity and quality levels
- An investigative mindset and a focus on proactive engagement to deliver above and beyond.

So, why work for us? Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve. You’ll also get access to a great range of benefits, including:

- Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members
- Opportunities to take your learning to the next level through our corporate university ‘BEN U’ or at an external provider of your choice

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process. Still in two minds? Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box, we still want to see your application!

We’re making better, bigger. And we’ll get there with you.

Now’s the time to set your sights even higher – on the future you and the future career you deserve.

📌 Customer Fraud & Scam Protection Investigator - Account Misuse (Melbourne)
🏢 Bendigo Bank
📍 Melbourne