At SoundFix Acoustics, we design and install high quality acoustic solutions that reduce noise and transform spaces across hospitality, corporate, education, and healthcare environments.

We are a growing business with a strong reputation for quality, service, and customer experience. Our team works closely in a contemporary office environment where attention to detail, ownership, and transparent communication really matter.

The Opportunity

We are seeking a motivated and organised Customer Service Administrator to be the first point of contact for inbound enquiries and to play a key role in converting enquiries into booked work.

This role is ideal for someone who enjoys structure, customer interaction and working as a key member of a team orientated business. There is genuine opportunity for growth as the business and customer service function expand.

Key Responsibilities

- Responsibility for our CRM Platform: ZOHO including inbound enquiries across phone, email and web




- Issue quotes using internal systems and templates
- Coordinate internally to resolve questions and progress jobs
- Follow up enquiries and maintain accurate CRM records
- Support scheduling and general customer communication

About You

- Confident communicator with a professional phone manner
- Detail oriented and highly organised
- Comfortable working within structured systems and processes
- Proactive and reliable, with solid communication skills.
- Able to prioritise and escalate appropriately

ZOHO CRM experience is manditory.

Why Join SoundFix?

- Small, supportive team with hands on leadership
- Modern office with CBD view
- Public transport nearby
- Career development opportunities as the business grows

Apply Here

https://au.seek.com/job/94479216?ref=search-standalone&type;=standard&origin;=showNewTab#sol=99cc9a09cfbdb1618623ea758ac7afd82308b159

📌 Customer Service Administrator (Melbourne)
🏢 SoundFix Acoustics
📍 Melbourne