Be the Face of Melton Waves!

At BlueFit, we believe local recreation centres are the heart of a vibrant community. We are looking for an energetic, warm, and highly organised Part Time Customer Service Officer to join our front-of-house team at Melton Waves Leisure Centre on a set part-time roster! If you love connecting with people, thrive in a bustling venue environment, and are looking for guaranteed weekly hours that offer a great work-life balance, this is the perfect chance for you.

Set Weekly Roster (22 Hours / Week)

We are hiring for a specific part-time schedule. Please ensure these set hours fit your availability before applying:

- Monday: OFF
- Tuesday: 5:00 AM – 1:00 PM
- Wednesday: 1:00 PM – 9:00 PM
- Thursday: OFF
- Friday: 10:00 AM – 4:00 PM
- Saturday: 8:00 AM – 1:00 PM
- Sunday: OFF

What the Role is Really About

As a Customer Service Officer, you are the first point of contact for our members, families, and visitors. You’ll manage front-desk check-ins, assist with swim school and membership enquiries, handle point-of-sale transactions, and keep our reception area welcoming and productive.

Key Responsibilities:

- Deliver exceptional, warm customer service to all patrons entering the facility.
- Manage POS transactions, program enrolments, membership sign-ups, and bookings.
- Answer incoming phone calls and respond to customer queries with empathy and confidence.
- Support swim school families during peak afternoon and weekend intake times.
- Maintain a clean, organised, and qualified reception space.

What You’ll Bring to the Team:





- Customer-First Mindset: Previous front-of-house customer service, retail, or reception experience.
- Tech & POS Confidence: Comfortable learning venue management software and handling cash/EFTPOS transactions.
- Great Communication: Approachable, positive, and clear when speaking with patrons of all ages and backgrounds.

- Essential Requirements:
- Current HLTAID011 Provide First Aid & HLTAID009 Provide CPR
- Current Working with Children Check (VIC Employee)

Why Join the BlueFit Team at Melton Waves?

- Guaranteed Hours: Enjoy the stability of a set 22-hour weekly roster with set days off.
- Awesome Staff Perks: Enjoy facility and health club access across BlueFit venues for you, plus discounts on swim lessons and programs for your immediate family!
- Career Growth: Access ongoing training and clear pathways into lead receptionist, admin, or supervisory roles.

Our Commitment to Child Safety

All children and young people have the right to be safe and feel secure. It is our absolute commitment at BlueFit that the safety, wellbeing, and empowerment of children and young people are supported across all of our facilities and services. As part of our recruitment process, all candidates undergo screening, including a Working with Children Check, reference checks, and potential police checks.

Ready to Join the Team at Melton Waves?

If this roster suits your availability and you're ready to bring your positive energy to our front desk, click Apply Now to submit your resume!

📌 Customer Service Officer (Melton)
🏢 BlueFit
📍 Melton