Customer Service Officer

Position: Customer Service Officer

Location: Victoria Point Clinic

Employment Type: Casual/Full Time

About the Role

Australian Audiology is seeking a motivated and customer-focused Customer Service Officer to provide exceptional front-of-house support across our Victoria Point clinic.

The successful candidate will play a key role in ensuring the smooth day-to-day operation of our clinics while delivering outstanding customer service to our clients.

Key Responsibilities

- Welcome and assist clients in a professional and friendly manner.
- Manage appointment bookings, confirmations, and rescheduling.
- Answer incoming phone calls and respond to customer inquiries.
- Process payments, invoices, and related administrative tasks.
- Maintain accurate client records and documentation.
- Support clinicians with administrative and operational requirements.
- Assist with hearing aid orders, stock management, and clinic supplies.
- Ensure reception and waiting areas are presented to a high standard.
- Work collaboratively with clinic teams across multiple locations.

Essential Requirements
- Previous customer service and/or administration experience.




- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to multitask.
- Proficiency in Microsoft Office and general computer systems.
- Ability to work independently and adapt to different clinic environments.
- Must have access to a reliable vehicle.
- Reliable, punctual, and professional presentation.

Desirable
- Previous experience in a healthcare, medical, allied health, or audiology environment.
- Experience using appointment booking or patient management systems.

What We Offer
- A supportive, friendly, and collaborative team culture.
- Variety in your workday through exposure to multiple clinic locations and teams.
- Ongoing training, coaching, and career development opportunities.
- Career growth opportunities within a growing healthcare organization.

To apply, please submit your resume at [email protected] Pay: $29.15 – $33.18 per hour

Ability to commute/relocate

- Victoria Point QLD: Reliably commute or planning to relocate before starting work (Required)

Work Authorisation:
- Australia (Required)

Work Location: In person

📌 Customer Service officer - Victoria Point
🏢 Australian Audiology Hearing Specialiats
📍 Victoria Point