Principle Theorem is looking for the newest member of our Customer Success team. You will be responsible for ensuring new and existing customers experience a smooth and confident transition into Principle Dental and Level Up Software. This role owns the day-to-day relationship with assigned customers, from onboarding through early adoption and into steady-state success.

The CSR is the first point of contact for customers and is accountable for follow-up, communication quality, and maintaining trust. This is a delivery-focused role that requires strong organisation, clear communication, and consistent execution. While the role is specialised, there will be plenty of opportunity to try recent things; to find what excites you and hone your skills.

About Us

We're a small team of easygoing, colourful, and passionate individuals breaking into the dental tech space. We proudly diverge from the traditional idea of a company - valuing transparency, ensuring everyone feels heard, and keeping each other accountable. Joining this group is taking the opportunity to make a meaningful impact on everything that defines this business.

With a focus on collaboration and continuous improvement, we empower our team to take ownership of projects and operate with others to effectively achieve a common goal. You will have the opportunity to shine as you bring your insights and creative problem solving skills to the table.

This is a fun and fast-paced environment, where having work-life balance is highly valued and encouraged. We also put a lot of focus on growth and development,



everyone on the team is constantly learning - either as individuals or from each other.

Some of your key responsibilities include:

- Build and maintain strong, professional relationships with customers
- Deliver customer onboarding in line with documented processes and agreed delivery standards
- Act as the primary point of contact for new customers during the onboarding period
- Ensure customers understand the product, onboarding milestones, and next steps for success
- Identify and address early risks to adoption, engagement, or customer confidence
- Maintain accurate and up to date CRM records across all customer interactions
- Provide clear reporting to the Executive Sales Manager on customer health, progress, and risks
- Run regular client meetings and maintain consistent communication with customers
- Problem-solve customer challenges within scope and escalate when required
- Represent Principle at industry events, conferences, and meetings

Desirable skills & traits:
- An entrepreneurial mindset
- A strong sales acumen including B2B
- Ability to confidently present demonstrations of software products
- Spearhead projects and follow through to completion
- Impeccable communication skills
- Experience or knowledge in the dental sector

Perks of working with us:
- A strong and fun working culture • Friday pub lunches
- Flexible working hours as well as working from home
- Not just one, but two resident doggos (visit the website below for their pictures)

To find out more about us, see our website https://www.principletheorem.com/our-team

📌 Customer Success Representative (Sydney)
🏢 Principle Dental Software
📍 Sydney