Dealer and Customer Service

Dealer Parts Support Specialist

Requisition ID: 5712

Job Location: St Marys - Australia

Category: Dealer and Customer Service

Job Type: Full Time

Working Mode: Fully On-Site

- Apply Now
- Start applying with LinkedIn
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About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.

Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose Are you passionate about delivering exceptional customer service and building robust customer relationships? Do you thrive in a fast-paced environment where no two days are the same? CNH is looking for a Dealer Parts Support Specialist to support our export dealer network and ensure parts orders are processed efficiently from enquiry through to delivery.

As the primary point of contact for our export dealers, you will play a key role in managing parts enquiries, order processing, returns, and dealer support. You'll work closely with internal teams and external dealers to ensure customer needs are addressed promptly and professionally while maintaining a high level of accuracy and service excellence.

Key Responsibilities

- Build and maintain effective relationships with the export dealer network.
- Act as the central contact point for all parts orders, availability, and dispatch enquiries.
- Manage the order process from initial enquiry through procurement, shipment, invoicing, and claims analysis.
- Deliver exceptional customer service via phone, email, and CRM systems.Process and analyse dealer credits and returns.
- Provide system guidance and support to dealers via phone and email.
- Work collaboratively with the broader Aftersales team to support business objectives.
- Take ownership of customer enquiries and drive issues through to resolution.
- Make informed decisions regarding day-to-day customer service matters while working with a high degree of autonomy.

Experience Required To be successful in this role, you will bring:

- Previous customer service experience, ideally in a parts, distribution, logistics, or technical support environment.
- Strong relationship-building and communication skills.
- Excellent attention to detail and data accuracy.




- The ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving skills and a proactive approach.
- A team-oriented mindset with the ability to work independently when required.
- High-level data entry and administration skills.
- SAP experience (preferred).
- Previous call centre or contact centre experience (preferred but not essential).

Pay Transparency The annual salary for this role is AUD $80,000.00 - plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.) For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview.

What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, We Understand That The Best Solutions Come From The Diverse Experiences And Skills Of Our People. Here, You Will Be Empowered To Grow Your Career, To Follow Your Passion, And Help Build a Better Future. To Support Our Employees, We Offer Regional Comprehensive Benefits, Including:

- Flexible work arrangements
- Parental leave
- Employee Assistance Programs
- Novated leasing
- Apply Now
- Start applying with LinkedIn
- Please wait...

view audio description Build a Career Doing Meaningful Work

Join us at the forefront of precision technology, driverless solutions, electrification, and alternative fuels. Be part of a team that makes a difference with their creative thinking and inspired creativity.

(SPEECH)[UPBEAT MUSIC]

(DESCRIPTION) Title, Working at CNH.A worker, framed by construction equipment, tends to crops in a field.

A farmer oversees the growth of verdant plants.

Text, Grow Together. A diverse group of young women at work in a number of office settings.

Text, Diverse.

Workers in a warehouse. People hard at work in office settings.

Text, Inclusive. A team works together in collaboration. A worker walks through an office. Workers assemble machines. Text, One Team. Text, Flexible.

A sports team; construction workers on the job; men working as a team. Text, At the forefront of Precision Technology. Images of technology and agricultural equipment in the field. Using technology to modernize a wheelchair and modify a vehicle.

Text, Digitalization. Text, Electrification. Alternative fuels. Text, Well Being. A dad with his baby on an outdoor swing. A couple of surfers head into the ocean. Text, Our people make the difference.





The faces of a diverse group of smiling people. Text, Join us on our journey.

Careers at CNH dot com.

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Search all jobs

Dealer Parts Support Specialist

Requisition ID: 5712

Job Location: St Marys - Australia

Category: Dealer and Customer Service

Job Type: Full Time

Working Mode: Fully On-Site

- Apply Now
- Start applying with LinkedIn
- Please wait...

Key Responsibilities

- Build and maintain effective relationships with the export dealer network.
- Act as the central contact point for all parts orders, availability, and dispatch enquiries.
- Manage the order process from initial enquiry through procurement, shipment, invoicing, and claims analysis.
- Deliver exceptional customer service via phone, email, and CRM systems.Process and analyse dealer credits and returns.
- Provide system guidance and support to dealers via phone and email.
- Work collaboratively with the broader Aftersales team to support business objectives.
- Take ownership of customer enquiries and drive issues through to resolution.
- Make informed decisions regarding day-to-day customer service matters while working with a high degree of autonomy.

To Be Successful In This Role, You Will Bring:

- Previous customer service experience, ideally in a parts, distribution, logistics, or technical support environment.
- Strong relationship-building and communication skills.
- Excellent attention to detail and data accuracy.
- The ability to manage multiple priorities in a quick-paced environment.
- Strong problem-solving skills and a proactive approach.
- A team-oriented mindset with the ability to work independently when required.
- High-level data entry and administration skills.
- SAP experience (preferred).
- Previous call centre or contact centre experience (preferred but not essential).

Pay Transparency The annual salary for this role is AUD $80,000.00 - plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.) For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview.

At CNH, We Understand That The Best Solutions Come From The Diverse Experiences And Skills Of Our People. Here, You Will Be Empowered To Grow Your Career, To Follow Your Passion, And Help Build a Better Future. To Support Our Employees, We Offer Regional Comprehensive Advantages, Including:

- Flexible work arrangements
- Parental leave
- Employee Assistance Programs
- Novated leasing
- Apply Now
- Start applying with LinkedIn
- Please wait...

📌 DEALER PARTS SUPPORT SPECIALIST (Saint Marys)
🏢 凯斯纽荷兰(中国)管理有限公司
📍 Saint Marys