Dental Receptionist - DB Dental Mandurah

Part-Time Opportunity Available!

About National Dental Care

National Dental Care is one of Australia’s largest dental service providers, with a nationwide network of modern dental practices utilising the latest digital technologies, including scanners, CBCTs and CEREC. At NDC, we pride ourselves on our collaborative, team-focused culture and outstanding training and development opportunities.

This is a fantastic opportunity to join a supportive network of almost 1,000 dental professionals and take your dental career to the next level. Our company is uniquely led by an elite group of dentists who form the Clinical Advisory Committee.

About the Role

As a Dental Receptionist in our thriving DB Dental Mandurah practice, you'll be the first point of contact for our patients and play a vital role in delivering an exceptional patient experience. Combining outstanding customer service with strong administrative skills, you will support the smooth day-to-day operation of the practice and help create a welcoming and professional environment for patients and clinicians alike.

Key responsibilities include:

- Welcome and check in patients upon arrival.
- Answer phone calls, emails, and patient enquiries in a professional and friendly manner.
- Schedule, confirm, reschedule, and cancel dental appointments.
- Manage clinicians' appointment diaries and daily schedules.
- Update and maintain accurate patient records and documentation.
- Process payments, invoices, and private health insurance claims.
- Explain treatment fees, payment options, and treatment estimates to patients.
- Follow up outstanding accounts when required.
- Prepare forms and paperwork for new and existing patients.
- Manage patient recalls and follow-up appointments.
- Communicate effectively with dentists, dental nurses, hygienists, specialists, and other team members.




- Handle patient concerns professionally and escalate clinical matters to the appropriate dental professional when required.
- Maintain patient confidentiality and comply with privacy requirements.
- Keep the reception area organised, professional, and welcoming.
- Assist with general administrative and office duties as required.

Your energetic nature, excellent communication skills, and strong organisational abilities will contribute to the ongoing success of the practice and the satisfaction of our patients. Skills & Experience

You have

- Minimum 2 years' experience in a dental reception role.
- Strong computer skills, particularly in Microsoft Office.
- Experience with Dental4Windows (D4W) software (preferred).

You are:
- Highly professional with a polished image and take pride in your personal presentation.
- An excellent communicator, both written and verbal, with strong attention to detail.
- A fast learner who can quickly adapt to new systems, processes, and environments.
- Extremely organised, with the ability to prioritise busy workloads and manage multiple demands within required timeframes.
- Reliable, punctual, and possess a strong work ethic.
- Customer-focused and passionate about delivering outstanding patient experiences.

What We Offer

- Ongoing training and development opportunities to help you achieve your career goals.
- Fantastic networking opportunities with highly skilled professionals across Australia.
- The prospect to work additional hours at other practices at your discretion, with paid travel when applicable.
- Competitive remuneration packages, attractive incentive schemes, and benefits including Fitness Passport.
- A fun, supportive culture with a team that loves to connect and celebrate achievements.
- Local community engagement through regular fundraising, donating, and volunteering initiatives.

How to Apply Is this the ideal role for you?

If you'd like to join a fast-growing Australian business that is focused on your success, click the Apply button now. We look forward to hearing from you.

📌 Dental Receptionist (Mandurah)
🏢 National Dental Care
📍 Mandurah