As the world's largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international expertise and local insight, our passion for luxury travel transcends cultures and customs. It inspires us to create warm, sophisticated experiences for guests seeking a richer perspective on the world.

As the first InterContinental Resort in Australia, InterContinental Sanctuary Cove Resort reflects the grand and graceful architecture of a classic Queensland estate, set amongst the picturesque surrounds of Sanctuary Cove on the Gold Coast.

For hospitality professionals, this is more than a resort. It is a destination where memorable moments come to life. From spectacular waterfront celebrations and corporate events to intimate luxury experiences, our diverse event spaces provide endless opportunities to create exceptional guest experiences with a distinctive Sanctuary Cove touch.

We are currently seeking an experienced and passionate Director of Banquet Operations to lead our Events & Banquets team and deliver world-class event experiences that exceed expectations.

About the Role

As Director of Banquet Operations, you will be responsible for leading the daily operations of our Banquet and Events department, ensuring exceptional guest service, operational excellence, and strong commercial performance.

Working closely with the Event Planning, Culinary, and Food & Beverage leadership teams, you will oversee the successful delivery of a diverse range of events while inspiring and developing a high-performing team culture.

This is an outstanding chance for a dynamic hospitality leader who thrives in a fast-paced luxury environment and is passionate about creating unforgettable guest experiences.

Key Responsibilities

- Lead and manage the Banquet Operations team, ensuring service excellence across all events and functions.




- Drive departmental performance through effective management of financial targets, labour costs, productivity, and guest satisfaction metrics.
- Partner with the Events team to ensure seamless execution of conferences, weddings, gala dinners, and special events.
- Foster a positive, inclusive, and high-performing team culture through coaching, mentoring, and talent development.
- Monitor and maintain compliance with all health, safety, food safety, and liquor licensing requirements, as well as IHG brand standards.
- Oversee rostering, payroll management, workforce planning, and operational efficiencies.
- Collaborate closely with leaders across Food & Beverage, Culinary, Rooms Division, and other departments to ensure exceptional event delivery.
- Identify opportunities to enhance the guest experience, drive innovation, and continuously improve service standards.
- Support the Resort's Responsible Business initiatives, including environmental sustainability and community engagement programs.
- Act as a visible and hands-on leader, ensuring every event reflects the luxury standards synonymous with the InterContinental brand.

What We're Looking For To be successful in this role, you will bring:

- A Bachelor's Degree or equivalent qualification in Hospitality Management, Hotel Management, Culinary Arts, or a related field.
- Minimum 4 years' leadership experience within banquets, events, food & beverage, or hotel operations.




- Proven experience leading large teams within a luxury hotel, resort, conference, or events environment.
- Strong commercial acumen with the ability to drive revenue, profitability, and operational performance.
- Demonstrated ability to build strong relationships with guests, colleagues, and stakeholders.
- Exceptional leadership, coaching, and team development skills.
- Excellent organisational, problem-solving, and decision-making abilities.
- Responsible Service of Alcohol (RSA) certification.
- Food Safety or Safe Food Handling certification.
- A hands-on leadership style with a passion for guest service excellence.
- Ability to meet the physical requirements of the role.

Why Join Us Step into our extraordinary world—where you’re encouraged to be yourself, share your ideas, and thrive as part of a supportive, inspiring team. At InterContinental Sanctuary Cove Resort, we celebrate individuality while nurturing personal and professional growth.

Here’s what you can look forward to:

- Paid birthday leave to celebrate your special day
- Global accommodation and dining discounts at IHG Hotels & Resorts
- Enhanced parental leave to support your growing family
- Lifelong learning and development programs to support your career journey
- Career milestone celebrations to recognise your achievements
- Transferable entitlements as you grow your career across IHG
- Access to exclusive retail discounts through our perks platform

We are proud to be IHG, and we know you will be too. Visit http://careers.ihg.com/ to find out more about us. To find out more about InterContinental Sanctuary Cove Resort, visit - https://www.sanctuarycove.intercontinental.com

Follow us on Instagram and Facebook - @intercontinentalsanctuarycove

Follow us on LinkedIn- https://www.linkedin.com/company/intercontinental-sanctuary-cove-resort/

📌 Director of Banquet Operations | InterContinental Sanctuary Cove Resort (City of Gold Coast)
🏢 Ihg
📍 City of Gold Coast