Director, Strategic Government Accounts

Lead some of Compass's most important customer partnerships.

Compass is one of Australia’s leading education technology platforms, helping schools and education communities manage the complexity of school life through a single connected platform.

As Compass continues to scale, we’re looking for a Director, Strategic Government Accounts to lead our most significant government and enterprise relationships.

This isn’t a traditional account management role.

You’ll be the senior relationship owner for some of Compass’s largest and most strategically important partnerships, including relevant government departments. Some are long-standing relationships to protect, deepen and grow. Others are newer partnerships involving major implementations where the quality of delivery today will shape the relationship for years to come.

Reporting to the Chief Customer Officer, you’ll lead the Strategic Government Accounts team and work closely with Compass’s executive, Product, Customer Success, Sales, Finance and Legal teams.

What you’ll own

At its heart, this role is about relationships, delivery and commercial stewardship.

You’ll build trusted relationships with senior government and institutional stakeholders and become the person they know they can turn to when something matters. You’ll represent Compass in senior governance forums, navigate complex stakeholder environments and ensure we consistently deliver on the commitments we make.

- Lead the strategy and negotiation of significant, complex multi-year contract renewals.




- Protect and grow established partnerships, finding opportunities to deepen customers’ use of the Compass platform.
- Oversee newer partnerships through major rollout and implementation programs, ensuring outstanding delivery and strong relationships from the outset.
- Bring together Product, Support, Customer Success, Sales and Legal/Compliance to solve problems and deliver for customers.
- Build the systems, governance and account-management disciplines needed to manage these partnerships at scale.
- Lead, coach and develop a high-performing team, giving them the capability and confidence to own increasingly complex customer relationships.

What we’re looking for

We’re looking for an accomplished senior relationship leader who is comfortable operating where government, technology, delivery and commercial outcomes intersect.

You’ll know how to build credibility with sophisticated stakeholders, navigate formal governance environments and manage complex contracts without allowing the relationship to become purely transactional. You’re likely to bring significant experience managing large-scale government, enterprise or institutional customers.



Experience working with government departments, public-sector organisations or similarly complex institution would be particularly valuable.

Just as importantly, you’ll be someone who:

- Builds genuine, long-term relationships rather than simply ‘managing accounts’.
- Can move comfortably between executive-level conversations and the detail required to make sure commitments are delivered.
- Is commercially astute and confident leading complex negotiations and renewals.
- Knows when to influence, when to challenge and when to roll up their sleeves to solve a problem.
- Can create structure in complexity and bring multiple internal teams together around the customer.
- Enjoys developing people and building a team that can operate with increasing ownership and autonomy.
- Experience in education or education technology would be highly regarded, but it’s not the only path to success in the role.

Why Compass?

Few customer leadership roles offer this combination of scale, complexity and real-world impact.

You’ll be working with organisations responsible for education at significant scale, helping shape partnerships that affect how schools, educators, students and families interact with technology every day.

You’ll also be joining Compass at a point where its government and enterprise footprint is growing - giving you the opportunity not just to inherit important relationships, but to shape how Compass manages strategic partnerships as it scales.

📌 Director, Strategic Government Accounts (Melbourne)
🏢 Compass Education
📍 Melbourne