About the role

We are seeking a highly organised and proactive Permanent Full-Time Dispatch Coordinator to manage the effective dispatch of linen from our commercial Laundry located at Banyo, QLD 4014.

- Monday to Friday 05:00 to 13:06 pm

In this role, you will coordinate the daily flow of linen through the dispatch dock, ensure customer orders are packed and loaded accurately, and work closely with Production, Pack-out, Client Services and contractors to make sure deliveries leave on time and in line with customer requirements. This is a fast-paced role where strong communication, attention to detail and the ability to manage competing priorities are essential.

About Us

HCS is a Catholic Ministry of Mercy Partners, established by the Sisters of Mercy in 1889. HCS is a social enterprise with an emphasis on restoring the dignity to those who are often locked out of employment due to disability and difference by helping them gain meaningful employment in a safe, supportive, and welcoming environment. HCS empowers people of all abilities to succeed, currently through the provision of high-quality laundry and cleaning services.

Key responsibilities

- Coordinate the daily flow of linen through the dispatch dock.
- Ensure customer linen trolleys are packed accurately and ready for scheduled departures.
- Coordinate loading of delivery vehicles in line with manifests and transport schedules.




- Check orders are complete and ready for dispatch prior to loading.
- Prioritise urgent and same-day orders where required.
- Liaise with Production, Pack-out, Client Services and Logistics regarding order progress and delays.
- Escalate incomplete or delayed orders to minimise service disruptions.
- Maintain accurate dispatch records and documentation.
- Use Microsoft Office and laundry-specific systems to update reports and operational information.
- Maintain a clean, organised and protected dispatch area.

About you We are seeking someone with:

- Strong organisational and coordination skills
- Excellent communication and stakeholder management skills
- Experience in warehouse, logistics, transport, manufacturing or commercial laundry operations
- Ability to manage multiple priorities and remain calm under pressure
- Strong attention to detail and problem-solving ability
- Confidence using Microsoft Office, mobile devices and operational systems
- Current driver’s license
- Knowledge of WHS requirements in an industrial or warehouse environment

Desirable

- Experience in commercial laundry or dispatch/transport coordination
- Forklift license

Why join us?

- Be part of a supportive and rapid-paced team
- Play a key role in ensuring customer deliveries are accurate and on time
- Work in a role where your coordination and problem-solving skills make a real impact

📌 Dispatch Coordinator (Banyo)
🏢 Holy Cross Services
📍 Banyo