TeamViewer provides a leading Digital Workplace
platform that connects people with technology—enabling, improving
and automating digital processes to make work work better. Our
software solutions harness the power of AI and shape the future of
digitalization. We believe that our diverse teams and strong
company culture are key to the success of our products and
technologies, that hundreds of millions of users around the world
and around 645,000 customers across all industries rely on. With
more than 1,900 employees worldwide, we celebrate the unique
perspectives and talents that each individual brings to the table
and foster a dynamic work environment where new ideas thrive. Are
you ready to join our team and make an impact? Responsibilities As
a Level 1 Customer Support Specialist, you will be the first point
of contact for customers seeking help with technical or
account-related queries. You’ll troubleshoot technical issues and
guide customers toward effective solutions while delivering a
positive, empathetic experience. This role is ideal for someone who
enjoys helping people, learning new technology, and would like to
grow their career in a fast-paced SaaS environment. Provide
technical and accounting support via phone, chat, and ticketing
system Identify customer needs and offer tailored solutions to
improve business efficiency Troubleshoot basic technical issues
using diagnostic tools and available resources Resolve customer
issues at first contact where possible, ensuring timely and
accurate outcomes Escalate complex cases to Level 2 Support
following defined processes Communicate clearly and professionally
with customers across all channels Follow established processes,
SLAs, and communication standards Contribute to internal
documentation and knowledge articles when needed Collaborate
closely with teammates, Level 2 Support,



Sales and Retention team
Requirements 2+ years of experience working in a customer facing
role, providing support over the phone and by email Native-level
fluency in English, with strong written and verbal communication
skills Knowledge of operating systems and experience with at least
two of the following: Windows®, Mac OS X®, Linux®, iOS®, Android®
Ability to explain technical concepts to customers with varying
technical backgrounds Strong analytical and problem-solving mindset
Ability to multitask and work in a fast-paced support environment
Ability to learn quickly and adapt to new or updated software and
processes What we offer Onsite Onboarding in our Adelaide office
for an optimal start Public transport friendly offices Regular Team
events and company-wide celebrations Open door policy , no dress
code rules, frequent all Hands and Leadership Lunches Work From
Abroad Program allowing up to 40 days of work outside your
contracting country We celebrate diversity as one of core values,
join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to
building an inclusive culture where everyone feels welcome and
supported. We C-A-R-E and understand that our diverse,
values-driven culture makes us stronger. As we continue to grow as
a company, we also focus on enabling our employees to grow both
personally and professionally. We are proud to have an open and
embracing workplace setting that will empower you to be your
best no matter your gender, civil or family status, sexual
orientation, religion, age, disability, education level, or race.
If you require any accommodations or adjustments during the
application or hiring process, including interview or onboarding
support, please reach out to your Talent Acquisition Partner, who
will be happy to support you.

📌 Customer Support Specialist (South Australia)
🏢 TeamViewer Germany
📍 South Australia