Job Title: Travel Coordinator - Entertainment

Location: Sydney, Queensland or Melbourne

About the Company

TAG provides high-touch, personalised travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer.

Travel Consultant Overview

We are looking for a full-time (37.5 hours per week) Entertainment Travel Coordinator who can support our entertainment Travel departments. As a Travel Coordinator, you will have a diverse and varied role.

Responsibilities & Duties:

- Provide high level of assistance in all aspects of the management of client travel requirements. Assist with bookings for air, hotel, rail, ground, and ancillary reservations, to ensure all requirements meet client expectations.
- Handle all delegated tasks within the given timeframe, ensure thorough understanding of given tasks and respond to all communications and correspondence proactively, promptly, efficiently and accurately, ensuring SLAs are met for clients and TAG high standards of servicing are met.
- Process administrative tasks related to enquiries, requests, bookings and ticketing with the highest standards and quality documentation. Ensure bookings related to air, rail, hotel and/or other ancillary reservations meet company and client expectations.
- Build knowledge and understanding of fares, negotiated contracted fares, ticketing and reissues
- Provide support in logging client and supplier favours and reporting and investigating errors or client complaints to seek satisfactory resolution
- Accurately and efficiently field all enquiries and requests from the clients




- Work towards building knowledge and confidence in all aspects of Entertainment Travel.
- Adhere to PCI regulations in accordance with Company policy.
- Manage the logistics of group travel, including flights, accommodation, ground transport and itineraries.

Qualifications:
- High School diploma and Travel Diploma (preferred)
- At least 1 years’ experience of Travel Assistant / Agent experience in a corporate or TMC environment
- Travel industry experience (preferred)
- 1 year experience with GDS (Galileo or Amadeus preferred)

Skills:
- Ability to adapt to a changing environment, to work in a pressurised and demanding environment, to work to agreed deadlines and be able to prioritise workload
- Intermediate proficiency in Microsoft Suite
- Strong verbal and written communication skills
- Must be organised and detail oriented
- Ability to work independently or within a team environment
- Ability to accept instructions or directions and see through to completion
- Ability to multitask
- Teamwork: You need to be able to work across teams, locations and time zones, building strong relationships with both our highly valued external and internal people.

Experience TAG Perks:
- Package: Market competitive salary
- Flexibility: Offering a hybrid model between our office and home.
- Your Wellbeing Matters: We put wellbeing at the heart of what we do, this is why you get your Birthday off to enjoy doing whatever you like, plus enjoy a dedicated health plan with our EAP programme. Oh and did we mention, breakfast is sorted!
- People - Focused Culture: At TAG, we are fortunate to have exceptional people across our entire business — those who prioritise a teamwork mentality, an ambitious spirit and a genuine attitude — even when the going gets tough.
- Extras: Career development opportunities, lunch & learns and employee discounts

We are committed to offering an equal prospect for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to [email protected]

📌 Entertainment Travel Coordinator (Sydney)
🏢 Tag
📍 Sydney