About Us The Mai-Wel Group is a Hunter region not-for-profit connecting people with possibilities for nearly 65 years. We partner with people with disability, young people and those experiencing disadvantage to build independence, confidence and real pathways into community, education, training, employment and enterprise. With a team of more than 370 people, we deliver integrated, person-centred supports across daily living and independence, social and creative participation, and real-world work-readiness programs that lead to jobs—reinvesting every dollar to grow impact across our region.

Trusted, local and outcomes-driven, Mai-Wel is Full of Possible.

At Mai-Wel, we believe that secure, well-maintained environments create opportunities for people to thrive.

We're seeking a capable and hands-on Facilities Maintenance Officer to join our Facilities Maintenance Social Enterprise team. This permanent, full-time position, based at our Telarah office, will provide maintenance services to all Mai-Wel sites across the Hunter Region, NSW.

Playing a key role in maintaining and protecting Mai-Wel’s property and infrastructure assets, this role is ideal for someone with experience in a facilities maintenance environment who enjoys organising work, solving problems, supporting others and ensuring facilities are maintained to a high standard.

About the Role

As a Facilities Maintenance Officer, you will oversee preventative maintenance programs, coordinate repairs, liaise with contractors, and provide guidance, training and supervision to members of the facilities maintenance crew.

Key responsibilities include:

- Maintaining and delivering internal Preventative Maintenance schedules
- Coordinating site and asset inspections
- Actioning work orders and repairs to minimise downtime
- Liaising with licensed Vendors & Contractors to ensure works are completed safely and efficiently
- Identifying assets requiring repair, maintenance or replacement
- Monitoring safety, security and property protection issues
- Supervising, mentoring and training maintenance team members, contributing to capacity building and skills development within the team
- Supporting maintenance operations across multiple sites where required.

What We're Looking For We're looking for someone who is:





✅ Highly organised with robust time management skills and the ability to effectively prioritise competing tasks

✅ A practical problem-solver who can remain calm, adaptable and professional under pressure

✅ An excellent communicator with the ability to build positive relationships with both internal and external customers

✅ Comfortable using technology including smartphones, computers and cloud-based work order/ticketing systems

✅ A supportive team member who enjoys working alongside people from diverse backgrounds and abilities

✅ Safety-focused and committed to delivering maintenance services to a high standard of quality and compliance

✅ Compassionate, patient and committed to creating positive outcomes for others.

Essential Skills & Experience To be successful in this role, you will bring:

- Demonstrated experience in facilities management, trades management or similar
- Experience planning, coordinating and delivering maintenance programs while effectively managing competing priorities
- Demonstrated ability to deliver maintenance services in line with required standards, compliance requirements and organisational procedures
- Excellent written and verbal communication skills, with the ability to build positive relationships with internal and external stakeholders
- Ability to work collaboratively with people from diverse backgrounds and abilities, while also working independently and contributing positively to a team environment
- Demonstrated strong leadership and interpersonal skills with the ability to motivate and empower others
- Experience engaging and coordinating trade qualified contractors and external service providers, to ensure quality workmanship and value-for-money outcomes
- Experience using smartphones, computers and cloud-based maintenance or work order management systems
- Current First Aid Certificate
- Current Driver Licence.

Desirable Qualifications & Experience The following will be highly regarded:





- Certificate IV, Diploma or Trade Qualification in a relevant discipline
- Experience across multi-site operations and asset management
- Experience working or volunteering with vulnerable people.

Why Join Mai-Wel?

We Value Our People

At Mai-Wel, you'll be joining a values-driven organisation committed to Respect, Integrity and Excellence, where people are empowered to grow, innovate and make a meaningful impact every day.

Benefits of Working with Mai-Wel

- Salary Packaging – boost your take-home pay! Access to NFP salary packaging benefits up to $15,900 (living expenses) + $2,650 (meals & entertainment expenses) tax-free each year https://calculator.accesspay.com.au/salary-packaging-calculator/
- Additional Allowance – for eligible employees with current First Aid qualifications
- Company Laptop & Phone
- Employee Assistance Program (EAP) – free confidential support
- Learning & Development – on demand e-learning options to support your development
- Discounted Gym Membership &Health Insurance
- Recognition & Rewards – individual monthly and team quarterly awards
- Career Progression - opportunities across a growing organisation
- Supportive Team Culture – join a welcoming, values-driven team with a strong sense of community
- Community Engagement Opportunities – opportunity to participate in community and awareness events / fundraisers
- Free Off-Street Parking
- On-Site Café - coming soon to Maitland!

Mai-Wel is committed to creating an inclusive workplace where everyone belongs. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people of all genders and ages, LGBTQIA+ individuals and people from culturally and linguistically diverse backgrounds. Ready to put your skills to work where they matter most?

Apply now and join a team that combines quality facilities maintenance with meaningful social impact. You'll help create safe, functional and welcoming environments, while supporting people of diverse backgrounds and abilities to develop skills, build confidence and achieve their goals.

Please Note: Applications will be reviewed on an ongoing basis. As there is no set closing date, advertisement can be closed at any time.

📌 Facilities Maintenance Officer (Telarah)
🏢 Mai-Wel
📍 Telarah