Introduction:

Centacare North Queensland is seeking a passionate and experienced Family Support Worker to join our Bridge Program in Mount Isa.

The Bridge Program provides early intervention and family support to children, young people and families experiencing vulnerability. Through practical, strengths-based support, the program works alongside families to build their capacity, strengthen family functioning, improve safety and wellbeing, and prevent challenges from escalating.

Benefits you will enjoy

Starting salary from $92,286 + $5,000 Location Allowance

$2,500 p.a. Above Award Payment for hours worked

Great NFP Salary Sacrifice options available to reduce your taxable salary by up to $15,900 p.a. with Eziway Salary Packaging

5 Weeks Annual Leave + 17.5% leave loading

Birthday Leave + other Above Award Benefits

Extensive support and investment in your Career development

Access to Employee Assistance Program (EAP) support

Relocation Assistance may be available to support your move to Mount Isa

Join a supportive, values-driven organisation making a meaningful difference across North Queensland

Description:

About the role

As a Family Support Worker, you will work directly with individuals and families through a case management service delivery model, identifying barriers to family functioning and supporting families to develop practical strategies that create positive and sustainable change.

This is a hands-on role where you will have the opportunity to build trusted relationships with families and the broader Mount Isa community.

Your responsibilities will include providing culturally appropriate and flexible early intervention support; assisting families to strengthen parenting and household skills; undertaking safety and risk assessments; supporting the safety and wellbeing of children living at home; contributing to community education, groups and activities; maintaining accurate case management records and documentation; and building effective relationships with community,



government and non-government services.

Skills and Experiences:

About you

We are looking for someone who brings a genuine commitment to working alongside families and understands the importance of respectful, strengths-based and culturally responsive practice.

To succeed in this role, you will have:

Degree-level qualifications in a relevant human services or community development field with at least 12 months' relevant experience, or an equivalent combination of qualifications and experience

Experience in a similar role using a strengths-based approach to early intervention and family support

Experience and skills in undertaking safety and risk assessments with vulnerable families An understanding of Aboriginal and Torres Strait Islander peoples, cultures and societies and contemporary issues impacting communities, and/or experience working with culturally and linguistically diverse communities A current open driver's licence The ability to meet relevant Working with Children and worker screening requirements.

Experience in community education, group work, community services and/or the not-for-profit or faith-based sector will also be highly regarded.

Why join Centacare North Queensland?

At Centacare North Queensland, our purpose is to promote the wellbeing and resilience of individuals, families and communities across North Queensland.

Our work is guided by our values of Integrity, Respect, Equality, Compassion, Dignity and Stewardship, and we deliver services to our communities regardless of religion, race, culture, sexuality, gender or economic circumstance.

Ready to make a difference?

If you're passionate about strengthening families, supporting children and young people, and contributing to positive outcomes in the Mount Isa community, we'd love to hear from you.

Apply now by submitting your resume today! We are viewing applications as they are received.

Centacare North Queensland is committed to the safety, wellbeing, inclusion and participation of children and vulnerable people. Child-safe practices are central to our service delivery and organisational culture.

📌 Family Support Worker Bridge- Mount Isa
🏢 Centacare North Queensland
📍 Mount Isa