We are looking for a Field Service Engineer, based in Sydney Australia with the key mission to work on product and solution innovation.

He/she will be in charge of:

➢Installing (mechanical, cabling), configuration and start-up (commissioning) of Datalogic equipment at customer site as per pre-defined specifications with the highest quality standards

➢Perform preventive maintenance on Datalogic equipment within the quoted timeline

➢Adjust and/or replace onsite Datalogic devices of existing customer systems

➢Train customer's on how their Datalogic equipment functions and how to fix/replace a device when it has failed

➢Follow rigorously safety and security onsite company procedures

➢Support remotely (phone, remote dial-in) the customer with product configuration or problem solving

➢Escalate to upper technical level problems that can’t be solved independently

➢Issue timely and accurate service reports (including expenses report)

➢Assist with technical assessment of customer applications and requirement in pre-sales and technical support in post-sales situations, for Datalogic’s products.

➢Work closely with the sales team, be sensitive to sales situations, and able to quickly analyze a technical problem through customer’s sample evaluations, recommend and implement a solution to meet the customers’ requirements.





➢Other responsibilities include preparing software and hardware to demonstrate Datalogic’s products/system capabilities during trade shows, preparing and conducting technical seminar presentation, and supporting beta customers.

➢Provide front-line technical support. Interface and coordinate with global technical support group to meet customers’ satisfaction.

➢This position would requires regional traveling, any candidate should be willing to travel at short notice.

REQUIREMENTS

EDUCATION (SCHOOL/SPECIALIZATION): Diploma or BS in Electrical, Electronic, or Mechatronics Engineering, or equivalent real world experience.

LANGUAGES: English

EXPERIENCES: A minimum of 5 years of experience on Transportation and Logistics products and application software is required.

SPECIFIC KNOWLEDGE AND INFORMATION TECHNOLOGY:

oUnderstand ID products and able to make demos oUnderstanding of the PC and industrial networking environment

OTHER INFORMATION & SPECIFIC SKILLS

- Good working attitude of devoting to team goal, and to helping customer to solve their problem in a timely and satisfactory manner.
- Strong mechanical aptitude
- Valuable communication, presentation, problem analytical and solving skills. Can-do and go getter attitude is a must.

•Fluent in spoken and written English

•Travel requirements: Approximately 30%

📌 Field Service Engineer (Sydney)
🏢 Datalogic
📍 Sydney