Manager, AI-Driven Improvement for Contact Centre (New South Wales)

Manager, AI-Driven Improvement for Contact Centre (New South Wales)

15 Sep
|
Qantas Airways
|
New South Wales

15 Sep

Qantas Airways

New South Wales

Job Description

Qantas Airways in Sydney's Mascot Head Office seeks a Manager Business Improvement - Contact Centres to lead the CC&R; quality assurance program, using data and AI-enabled capabilities to identify risks and opportunities, and to drive continuous improvement across multi-channel customer interactions.

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In this highly team-oriented role, you will partner with operational leaders to deliver initiatives that lift customer experience and compliance, manage multiple projects, and champion innovation

📌 Manager, AI-Driven Improvement for Contact Centre (New South Wales)
🏢 Qantas Airways
📍 New South Wales

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