Job Description

Customer Service Advisor

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Tuggerah, NSW | $37.50 per hour | Monday to Friday | 8am to 5pm

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We are seeking an experienced Customer Service Advisor to join a busy Customer and Publisher Services team based in Tuggerah.

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About the Role

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Your responsibilities will include:

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- Proactively liaising with customers and clients to maintain strong working relationships
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- Responding to customer and client enquiries via phone and written communication
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- Processing orders, return authorisations, rebates, group buys, transfers, consignment sales, remainders, direct shipments and other customer requests
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- Ensuring requests are processed accurately and completed right the first time
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- Resolving customer and client queries within agreed service levels
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- Handling customer and client complaints effectively and professionally
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- Maintaining effective communication with internal departments
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- Working towards departmental performance and service-level targets
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- Escalating ongoing issues or queries to the Team Leader or Manager when required
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- Identifying opportunities to improve processes, service and productivity
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- Maintaining high standards of quality and productivity
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About You

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To be successful in this role,



you will have:

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- Experience working in a fast-paced customer service role
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- Experience working in a target-driven environment
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- Experience building effective customer and client relationships
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- Experience processing data
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- Excellent written and verbal communication skills
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- Robust attention to detail
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- Strong conflict-resolution and problem-solving skills
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- The ability to remain calm under pressure
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- The ability to meet productivity targets without compromising quality
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- Strong planning and prioritisation skills with the ability to meet strict deadlines
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- A self-motivated, reliable and flexible approach
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- The ability to work effectively as part of a team
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- Microsoft Word, Excel, Teams and Outlook skills
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What We re Looking For

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You will be customer-focused, accountable and willing to learn. You Ll bring a positive approach to challenges, take ownership of your responsibilities and work collaboratively with colleagues and stakeholders.

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If you have strong customer service experience and are looking for your next opportunity in Tuggerah, we would love to hear from you.

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