YOMG is heading west!

Born and raised in Melbourne, YOMG (Yo My Goodness) has grown from its Victorian roots into an expanding network of locations across Melbourne, Brisbane and the Gold Coast.

We’re now bringing the complete YOMG experience—quality burgers, loaded shakes and premium self-serve frozen yogurt—to Western Australia.

As we launch into this exciting new market, we’re looking for an experienced and passionate Full-Time Front of House Supervisor to join our new YOMG Galleria team in Morley.

This is an exciting opportunity to join YOMG at the beginning of our Western Australian expansion, help establish exceptional front-of-house operations and contribute to the continued growth of our brand.

About the role

As Front of House Supervisor, you’ll lead shifts and support the daily performance of the venue’s front-of-house operations.

Working closely with the Front of House Manager, you’ll lead and motivate the team, uphold YOMG’s service and operational standards, and help ensure the venue operates safely, efficiently and successfully. You’ll also play an important role in delivering exceptional service and creating a consistently positive experience for every customer.

Key responsibilities

- Lead front-of-house shifts and coordinate team members to ensure smooth and efficient service.
- Deliver exceptional customer service and maintain a welcoming, energetic venue environment.
- Supervise, coach and support team members to achieve YOMG’s service and operational standards.
- Allocate duties, coordinate breaks and adjust shift priorities when required.




- Support the onboarding and training of new team members.
- Maintain high standards of venue presentation, cleanliness and equipment care.
- Monitor service flow, productivity and team performance throughout each shift.
- Respond to customer feedback and resolve concerns professionally and promptly.
- Complete opening, closing, cash-handling and shift-reporting procedures accurately.
- Ensure compliance with food safety, workplace health and safety, security and company requirements.
- Monitor stock levels and ensure front-of-house supplies are available for service.
- Support the implementation of promotions, operational procedures and system updates.
- Communicate effectively with the Front of House Manager, back-of-house team and other venue leaders.
- Escalate operational, staffing, customer or maintenance concerns when required.
- Contribute to a positive team culture and continuous operational improvement.

About you To succeed in this role, you’ll need:

- Availability to work at least 38 hours per week across a five-day roster.
- Flexibility to work a combination of days, nights and weekends.
- Availability to work a minimum of two evening shifts each week.
- Previous experience supervising or leading a front-of-house or customer-service team.




- A strong commitment to exceptional service and positive customer experiences.
- A hands-on, self-motivated and solutions-focused approach.
- Strong problem-solving and decision-making skills.
- The ability to remain calm and organised in a fast-paced environment.
- The ability to work effectively as part of a team.
- Excellent communication and interpersonal skills.
- A trustworthy and dependable approach, supported by excellent references.
- A willingness to learn, develop and uphold YOMG’s standards.
- A genuine passion for hospitality, quality food and customer service.
- The drive to develop professionally and pursue future opportunities within YOMG.

Induction and training To ensure you’re fully supported and set up for success, the successful candidate will complete a structured in-store induction and training program. What’s in it for you?

- Discounted meals.
- A flexible or fixed roster across a five-day working week.
- The opportunity to help launch and grow YOMG in Western Australia.
- Genuine opportunities for career development and career progression.
- A supportive, energetic and people-focused workplace.

You’ll report to YOMG’s Front of House Manager, Multi-Site Manager and State Manager. Apply now and bring your energy, leadership and passion for outstanding customer service to YOMG Galleria in Morley.

YOMG pays in accordance with the Fast Food Industry Award.

Pay: $21.19 – $45.41 per hour

Expected hours: 38.0 – 40.0 per week

Benefits

- Employee discount

Work Location: In person

📌 Front of House Supervisor (Morley)
🏢 Yo My Goodness
📍 Morley