Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?

We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!

The Opportunity We're seeking a Governance Assurance Engineer to join our Operations Command Centre (OCC) team and play a key role in ensuring operational excellence, service assurance, compliance and network governance across our national infrastructure.

This role is responsible for overseeing operational processes, incident governance, service assurance activities and network compliance standards, while supporting the effective management of major incidents, operational reporting, risk mitigation and continuous improvement initiatives. You will work closely with technical operations teams, stakeholders and customers to ensure service quality, operational controls and governance frameworks are consistently applied.

Please note: This position operates within a 24/7, 365-day operational environment and requires participation in a rotating shift roster based in Melbourne.

Australian Citizenship is mandatory, and candidates must meet the eligibility requirements to obtain and maintain an NV1 Security Clearance. What You'll Be Doing

- Drive service assurance and operational governance activities across Vocus network operations.
- Ensure operational incidents, requests and changes are managed in accordance with defined processes, policies and service level commitments.
- Monitor operational performance and compliance against KPIs, OLAs and SLAs, identifying risks and recommending corrective actions.
- Conduct assurance reviews of incidents, changes, problem records and operational activities to ensure adherence to standards and procedures.
- Support Major Incident Management processes, including coordination, communications, escalation management and post-incident reviews.
- Develop and maintain governance reporting, operational dashboards and management commentary on service performance and trends.
- Analyse operational data to identify recurring issues, systemic risks and improvement opportunities.
- Support compliance with security, quality and service management frameworks, including ISO27001, ISO9001 and ISO20000.
- Maintain operational documentation, standards and procedures to ensure consistency and audit readiness.
- Drive continuous improvement initiatives that enhance service quality, customer experience and operational effectiveness.
- Support training,



coaching and knowledge-sharing activities across operational teams.
- Collaborate with internal stakeholders to strengthen governance, risk management and assurance outcomes across the business.

What You'll Bring Essential Experience & Skills

- Minimum 3 years' experience within telecommunications, network operations, service assurance, governance or a related technical environment.
- Strong understanding of telecommunications operational processes and service delivery environments.
- Experience in incident, problem and change management within a complex operational setting.
- Working knowledge of IP networking, transmission technologies and telecommunications infrastructure.
- Strong analytical skills with the ability to identify trends, risks and opportunities through operational data.
- Experience producing reports, performance metrics and service assurance insights for stakeholders.
- Strong understanding of operational governance, compliance and risk management principles.
- ITIL Foundation certification or equivalent experience in IT Service Management.
- Knowledge of ISO27001, ISO9001 and ISO20000 frameworks.
- Excellent communication, stakeholder management and influencing skills.
- Ability to manage competing priorities in a fast-paced, high-availability environment.

What will make you stand out

- Experience supporting governance and assurance functions within a Network Operations Centre (NOC) or Operations Command Centre environment.
- A passion for operational excellence, continuous improvement and customer outcomes.
- Strong attention to detail with an ability to identify process gaps and drive meaningful improvements.
- Experience facilitating post-incident reviews and leading corrective actions.
- Demonstrated ability to engage with both technical and non-technical stakeholders.
- A proactive approach to risk management and operational compliance.
- Experience within critical infrastructure, telecommunications or government environments.

What We Offer Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.




- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business. We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.

With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.

About Us As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.

Ready to take the next step? If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!

We are a proud equal chance employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.

📌 Governance Assurance Engineer (Melbourne)
🏢 VOCUS
📍 Melbourne