AI Job Summary

- Experience leading customer service, reservations, guest relations or travel sales teams.
- Manage bookings, administration and operational workflows, including inbound enquiries and outbound campaigns.
- Build solid guest relationships and drive acquisition, retention and rebooking outcomes.

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Role Type

Permanent • Full-time • Mid Level

Description

Are you a passionate people leader with a strong background in customer service, outbound sales, travel reservation operations? We’re looking for a Guest Relations Sales Manager to lead our Guest Relations team and deliver exceptional guest experiences while driving strong commercial outcomes. Reporting to the General Manager, you will oversee guest engagement, inbound and outbound reservations and operational performance, ensuring a seamless experience from initial enquiry through to rebooking. This is an exciting opportunity to combine leadership, relationship management and operational excellence in a dynamic travel environment.

Key Responsibilities

- Lead, coach and develop the Guest Relations team to deliver exceptional guest experiences and strong commercial results.
- Oversee inbound enquiries, outbound engagement campaigns and booking administration activities.
- Drive guest acquisition, retention and rebooking opportunities through proactive relationship management.
- Monitor team performance, service levels and conversion outcomes, providing coaching and support where needed.
- Identify and implement process improvements to enhance operational efficiency and guest satisfaction.
- Work closely with Product,



Marketing and Customer Service teams to support business objectives and operational success.

About You We’re looking for a confident and engaging leader who can balance exceptional customer service with commercial performance. You’ll bring:

- Experience leading customer service, reservations, guest relations or travel sales teams.
- Strong coaching and team development capabilities.
- Experience managing bookings, administration and operational workflows.
- A proven ability to build strong customer relationships and deliver results.
- Strong organisational, communication and stakeholder management skills.
- Experience within the travel, tourism or hospitality industry.
- A travel qualification (preferred).

What we offer

- Flexible workplace culture
- Paid Parental Leave
- 4 weeks annual leave per year plus a bonus week if requirements are met
- Experience our global products first hand on familiarisation trips
- Discounted travel products for family and friends
- Career development opportunities within the entire ATG group
- Dedicated wellbeing Employee Assistance Program, available to all staff

If you’re ready to lead a high-performing team and help create outstanding travel experiences for our guests, we’d love to hear from you. Apply now!

Company Overview

As Australia’s largest family-owned tour and cruise company, we are committed to delivering unforgettable travel experiences to our valued guests. What began as just a vision, over 90 years ago, has now grown into a proud global business, demonstrating the power and enrichment that is offered through travel experiences.

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