Job Description

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.

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We are looking for an experienced NBA Designer with robust hands-on expertise in Pega Customer Decision Hub (CDH) to join a Customer Lifecycle Management squad. This role will focus on designing, developing, testing, and optimising Next Best Action strategies that support personalised customer engagement and business outcomes.

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Key Responsibilities

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- Work within a Customer Lifecycle Management squad to understand business goals and technical requirements for NBA activities.
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- Design, develop, and execute NBA strategies using the Pega CDH platform.
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- Create actions, treatments, engagement policies, arbitration rules, taxonomy, content, and decision rules within Pega CDH.
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- Partner with NBA Analysts and business stakeholders to define NBA designs and technical requirements.
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- Design and conduct A/B and multivariate testing to optimise decision strategies based on results and performance.
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- Collaborate with Data Science and Insights teams to analyse data and support ongoing performance improvement.
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- Support testing, QA, and business simulations to enhance the effectiveness of NBA activities.
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About You

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- Extensive hands-on experience with Pega CDH, preferably version 8.23 or minimum 8.7x onwards.
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- Experience with Pega 1:1 Operations Manager is preferred.
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- Good working knowledge of the Strategy Framework for Pega CDH NBAD.
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- Strong analytical and problem-solving skills with the ability to translate business needs into technical requirements.
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- Experience with testing methodologies to support continuous improvement of Next Best Action and Next Best Experience strategies.
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- Strong SQL skills and good understanding of relational database structures; Teradata experience is a plus.
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- Knowledge of direct marketing legislation, including the Privacy Act, Spam Act, and DNCR Act.
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- Highly technical, hands-on, motivated, and collaborative, with excellent communication skills and experience working across diverse teams.
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If you are passionate about customer decisioning, personalisation, and delivering data-led customer experiences through Pega CDH, we would love to hear from you.

📌 NBA Designer - Pega CDH (New South Wales)
🏢 Tech Mahindra
📍 New South Wales