Social-first agency WE THE PEOPLE is looking for an enthusiastic Head of Operations (12-mth contract) to join our growing team in Melbourne on a full-time or 4-days per week basis.

WE THE PEOPLE is a social-first agency helping brands to Own The Moment. We believe that to conquer attention on social & digital platforms today, brands need to find the right mix of speed, culture & creativity to shape behaviour. We have offices in Melbourne, Sydney & Auckland and count ourselves lucky to be working with some of ANZ's leading brands.

About the Role The Head of Operations is responsible for building and leading the operational engine that enables We The People to do great work, sustainably and profitably.

As the custodian of agency operational efficiency, this role ensures our people, time, systems and resources are deployed in the smartest and most effective way possible. They bring together commercial thinking, workforce and capacity planning, resource strategy, production oversight, systems and processes, and business operations to ensure the agency is set up to perform at its best.

Working closely with the Managing Director, Finance, People & Culture and the broader leadership team, the Head of Operations maintains a clear view of agency capacity, utilisation, project economics and operational performance, using this insight to anticipate what the business needs and make informed decisions about how we deploy our resources.

This is both a strategic and hands-on leadership role. The Head of Operations will lead the ongoing evolution of WTP's operating model, identifying complexity, inefficiency and bottlenecks and building simpler, smarter and more scalable ways of working.

In this role, you’ll…

- Workforce & Capacity Planning: Own the agency-wide resourcing framework. Forecast workload demands, balance permanent vs. freelance talent strategies,



and partner with Traffic and People & Culture to mitigate capacity risks early.
- Commercial Stewardship & Margin: Act as the operational custodian of agency commercial performance. Track and optimise utilisation, contractor spend, and project economics while introducing data-backed reporting to improve agency margins.
- Operational Excellence & Systems: Evolve our operating model to remove delivery bottlenecks. Implement scalable SOPs, optimise project management platforms, and leverage automation and AI to build simpler, faster ways of working.
- Production & Delivery Oversight: Provide senior oversight across integrated production. Partner with production leadership on scoping, budget commitments, and workflow integration across Creative, Strategy, Traffic, and Client Service.
- Strategic Planning & Performance: Translate agency growth goals into clear operational priorities. Build high-visibility dashboards covering capacity, delivery risk, and key operational KPIs for the Managing Director and executive team.
- Multi-Site & Facilities Oversight: Ensure operational consistency and workplace safety across our Melbourne, Sydney, and NZ offices. Oversee facilities, IT/infrastructure, building management, and workplace operations support.
- Team Leadership & Partnership: Coach and grow the Operations team (Traffic, Production, and Workplace). Serve as a key operational advisor to executive leaders while building cross-functional accountability agency-wide.

You’ll be bringing to the table...

- Agency Leadership:



Proven senior operations experience in an agency, marketing, media, or digital environment, with a deep understanding of integrated workflows (Creative, Strategy, Production, Traffic, and Client Service).
- Commercial Acumen: Strong financial capability with a track record of linking operational decisions to agency margins, utilisation metrics, and overall business profitability.
- Strategic & Systems Thinking: Ability to scale operating models, simplify complex delivery workflows, and diagnose root-cause bottlenecks across multi-site locations.
- People & Change Leadership: Skilled in leading and coaching operations teams, influencing senior executives, and successfully driving agency-wide process adoption.
- Tech, Data & Automation: Expertise in agency project management and resource planning platforms, operational data reporting, and leveraging tech, automation, and AI to improve efficiency.
- Pragmatic Problem-Solving: Calm and solutions-focused under pressure, with the ability to navigate ambiguity, manage competing priorities, and mitigate operational risks early.

What we offer you...

- A fun and energetic workplace full of passionate, creative people.
- Based in our Collingwood office!
- Versatile working arrangements; we’re not just about the 9 – 5 and offer flexibility in the ways we work.
- Opportunity to grow your career through professional development and up-skill opportunities at We The People.
- The chance to build your career in our growing team.

We are open to the role as a FT or 0.8PT contract engagement. Must have existing working rights for Australia.

How to Apply To apply, please follow the 'Apply Now' link and share with us your resume, a cover letter explaining why you think you’d be a great fit for this position and a link to your folio. Please direct any questions to [email protected]

📌 Head of Operations (12-mth contract) (Melbourne)
🏢 We The People
📍 Melbourne