Job Description

This client are a global, fast-growing Legal Technology /AI SaaS company with a customer centric, progressive approach.

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We're looking for a Customer Development Manager to join the ANZ Sales team - this role can be based Sydney or Melbourne fully remotely or if Brisbane based, hybrid from outstanding offices. You will manage a portfolio of existing law clients' through cross-sell, upsell and solution expansion.

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Working closely with Customer Success, Product, Marketing and Partnerships, you'll become a trusted advisor to your customers, helping them by understanding their business, identifying future needs and recommending solutions that help them grow.

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About the Role

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- You'll be responsible for developing strong relationships with existing customers across Australia and New Zealand while identifying opportunities to expand their use of the platform.
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- You'll work collaboratively across the business to ensure customers achieve maximum value from our solutions while contributing to revenue growth, customer retention and long-term business success.
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- Manage a portfolio of existing law firm customers across Australia and New Zealand.
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- Identify cross-sell, upsell and solution expansion opportunities that deliver value to customers.
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- Develop strategic account plans that support customer growth and retention.
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- Build trusted relationships with key decision-makers and become their strategic advisor.
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- Conduct customer business reviews and lead commercial conversations around future opportunities.
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- Partner with Customer Success, Marketing, Product and Partnerships to deliver a seamless customer experience.
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- Maintain an accurate sales pipeline, forecasts and customer activity within Salesforce.
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- Capture customer feedback and provide valuable insights to Product and Marketing teams.
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- Build relationships with strategic partners to support mutual customer growth.
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- Achieve quarterly revenue targets while maintaining high levels of customer satisfaction.
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About You

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- Three + years in customer success or account management role within legal technology, familiar with practice management and accounting solutions.
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- You build trusted relationships that create long-term partnerships and commercial success.
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- You identify opportunities to expand customer value and confidently navigate commercial conversations.
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- You take time to understand your customers' businesses and tailor solutions that genuinely meet their needs.
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- You enjoy working across Sales, Customer Success, Marketing, Product and Partnerships to deliver the best customer outcomes.
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- You communicate confidently with executives, simplify complex ideas and build credibility through honesty and follow-through.
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📌 Customer Development Manager - Legal Technology / AI - East Coast (New South Wales)
🏢 Novum Global
📍 New South Wales