Must Have Skills: 5+ years in enterprise voice/UC support or engineering

• 3+ years hands-on with at least one: Cisco BroadWorks , or Microsoft Teams Phone

• SIP knowledge: reading SIP ladders, understanding 1xx/2xx/4xx/5xx responses, basic SBC configuration

• IP Voice Activation: SIP trunk provisioning, DID assignment, codec configuration, basic QoS understanding

• IP Voice Assurance: fault isolation, CDR analysis, SIP trace reading using Wireshark or similar

• Inbound voice: hunt group and auto-attendant configuration, time-of-day routing, IVR basics

• Microsoft Teams Direct Routing: SBC pairing, voice routing policies, dial plans, emergency calling basics

• Broadsoft: Group/User administration, CommPilot portal, feature provisioning, CDR7 queries

• Experience with enterprise SBCs: AudioCodes, Ribbon, or Cisco CUBE (configuration and troubleshooting)





• Incident management and ITIL process adherence in production environments

Nice to Have Skills:

Experience with additional UC platforms: Cisco CUCM, Avaya, Genesys Cloud

- Microsoft 365 administration (Teams Admin Center, PowerShell)
- Scripting experience (Python, PowerShell) for automation

•Familiarity with Telstra assurance tools: Splunk, CDR7, Service Central, SecureCRT
- Experience with NBN Co portal and carrier fault management processes
- Knowledge of IMS, VoLTE, or carrier-grade voice platforms

Detailed

Minimum Years of Experience 5+

Certifications Needed: Microsoft Certified: Teams Voice Engineer (MS-700 or MS-720)

• Cisco BroadWorks technical certifications

📌 IP Voice & Unified Communications Operations (Melbourne)
🏢 Nityo Infotech
📍 Melbourne