An exciting opportunity has become available for an experienced Customer Service Officer to join a busy and supportive team, providing customer service and administrative support for a well-known annual consumer product.

This role will see you assisting customers with enquiries, online and telephone orders, payment processing and delivery-related matters. You will be joining a collaborative team where providing a professional, responsive and positive customer experience is the priority.
The role has a start date of the 28th of September to the 18th of December with the chance of extension. The role is Monday to Friday.

The Role

Reporting to the Team Coordinator, your responsibilities will include:

- Managing customer enquiries across multiple channels in a professional and timely manner
- Processing online and telephone sales transactions accurately and efficiently
- Assisting customers throughout the online ordering process and promoting self-service options
- Processing payments, including BPAY transactions
- Resolving customer queries and escalating technical or recurring issues where required
- Maintaining accurate records and a high level of attention to detail across all interactions
- Working collaboratively with the wider team to achieve service and operational objectives

About You

To be successful in this role, you will have:





- Previous experience in a fast-paced customer service environment, ideally within a call centre or high-volume service team
- Excellent verbal and written communication skills
- Strong administration and organisational skills
- A customer-focused approach with the ability to handle enquiries professionally and efficiently
- Excellent attention to detail and a commitment to accuracy
- Confidence using Microsoft Office and the ability to quickly learn new systems and platforms
- A positive and collaborative approach to working within a team

Experience using a Customer Relationship Management (CRM) system, particularly Microsoft Dynamics, will be highly regarded. Previous exposure to the HEAT customer service model would also be advantageous.

The Opportunity

This is a great opportunity for an experienced customer service professional who enjoys working in a structured, fast-paced workplace and takes pride in delivering an excellent customer experience.

You will be joining a collaborative team and playing an important role in supporting customers throughout the ordering and delivery process for a highly recognised annual product.

If you are an organised, customer-focused professional with strong communication skills and enjoy working as part of a busy team, we would love to hear from you.

Apply now via SEEK for a confidential discussion.

📌 Customer Service Officer (Docklands)
🏢 KLC Recruitment
📍 Docklands