As Venue Manager, you will oversee the day-to-day operation of Lucas Hotel and work closely with supervisors and department leaders to ensure the venue operates efficiently and to a high standard. This is a hands-on leadership role where you will bring together the Kitchen, Dining Room, Bar, Functions, Events and Golf Simulators, ensuring everything runs smoothly and customers receive an exceptional experience.
Key responsibilities
- Oversee the Kitchen, Dining Room, Bar, Function Rooms and Golf Simulators
- Lead and support supervisors and hospitality staff
- Prepare and manage staff rosters to ensure the right people are in the right place at the right time
- Mentor, coach and develop team members
- Manage staffing levels and respond to changing business needs
- Monitor stock levels, ordering and wastage
- Coordinate and oversee functions, events and busy service periods
- Ensure excellent customer service and resolve customer issues when required
- Maintain high standards of presentation, cleanliness and service
- Work closely with the Head Chef and supervisors to ensure all areas of the venue work together
About you
- Previous experience in hospitality management or venue management
- Strong leadership and people-management skills
- Experience preparing staff rosters and managing staffing requirements
- Valuable understanding of hospitality stock control and ordering
- Ability to manage multiple areas of a venue at the same time
- Excellent communication and organisational skills
- Positive, practical and can-do attitude
- Ability to mentor and develop supervisors and staff