IT Endpoint & Infrastructure Support

Bendigo, VIC

O’Connors is a leading and growing organisation in the Agricultural industry, committed to supporting our customers and our people.

We are seeking an experienced and customer-focused IT Endpoint & Infrastructure Support professional to join our ICT team based in Bendigo.

This role plays a key part in delivering responsive end-user support while helping maintain a secure, reliable and modern technology environment across our dealership network.

About the Role

Reporting to the IT Operations Manager, you will be responsible for supporting end users, managing endpoint devices, maintaining infrastructure systems, and contributing to the delivery of a high-quality IT service desk experience across the business.

This position offers a diverse mix of hands-on technical support, endpoint management, infrastructure administration and project work.

Key responsibilities include:

- Work as part of the IT team, including internal and external support partners, to triage incoming support requests and resolve, assign, or escalate issues as appropriate.

- Managing device deployment and provisioning through Microsoft Intune and Autopilot.

- Supporting Microsoft 365, Microsoft Entra ID and Hybrid Active Directory environments.

- Maintaining endpoint security, patching, compliance and device lifecycle processes.

- Assisting with network, firewall, VPN and connectivity support across dealership sites.

- Facilitating user access requests, onboarding and offboarding activities.

- Assisting with infrastructure projects, branch upgrades and ICT improvements.

- Contributing to general Level 1 and Level 2 support activities, including support for business applications and systems, as part of broader team coverage requirements.

About You

To be successful in this role, you will have:

- Experience in IT support, systems administration or infrastructure support.

- Strong knowledge of Microsoft Intune, Microsoft 365 and Entra ID environments.

- Experience managing Windows, iOS and Android endpoints,



software deployment and device compliance.

- Working Knowledge of networking concepts, firewalls, VPNs and wireless technologies.

- Excellent troubleshooting and problem-solving skills.

- Strong communication skills and a customer-focused approach.

- The ability to prioritise workload and work effectively in a fast-paced environment.

- A commitment to continuous improvement and learning new technologies.

What We Offer

At O’Connors, we value our people and are committed to providing a supportive and rewarding workplace. We offer:

- Competitive remuneration package.

- Ongoing training and professional development opportunities.

- A cooperative and supportive ICT team environment.

- Career growth opportunities within a large and progressive organisation.

- The opportunity to contribute to technology improvements across a multi-site business.

As part of your application, you are required to submit a cover letter in addition to your resume.

Please address the following key selection criteria in your cover letter:

Key Selection Criteria

Essential

1. Modern workplace, endpoint and identity management Demonstrated hands-on experience administering Microsoft Intune, Microsoft Entra ID and Active Directory, including Autopilot enrolment, device configuration, compliance policies, application deployment, user lifecycle management, onboarding/offboarding, group and permission management. Experience maintaining accurate device and identity records and supporting secure access to business systems.

2. Network and infrastructure fundamentals Working knowledge of firewalls, switching, wireless and VPN technologies,



with the ability to perform approved changes and maintain accurate network documentation.

3. End user support and customer service Proven experience providing ICT support in a multi-site environment, resolving end user, endpoint and peripheral issues, and managing incidents through to resolution. Ability to communicate technical information clearly and provide a high level of customer service to staff across dealership, workshop and office environments.

4. Ownership, organisation and continuous improvement Takes ownership of work, follows tasks through to completion, and maintains a high standard of accuracy and professionalism. Able to manage competing priorities, maintain clear documentation and knowledge sharing, and identify opportunities to improve processes and service delivery.

5. Current driver's licence and willingness to travel to dealership locations across South Australia, Victoria and New South Wales for ICT support, projects and site works. Ability to provide occasional support outside standard business hours to assist with project activities, planned maintenance, incidents or service outages. (Dunno if we need this one?

Desirable

1. Experience with Microsoft Azure administration and cloud infrastructure support.

2. Exposure to Dealership Management Systems (DMS) or other ERP-style business systems.

3. Experience with existing technology platforms including Palo Alto, Meraki and UniFi networking, Freshservice, KnowBe4, Proofpoint and Red Canary.

4. Relevant vendor certification (e.g. Microsoft MD-102, AZ-104) or equivalent demonstrated capability.

5. Experience working within a co-managed IT environment alongside a managed service provider.

Apply today and join the O’Connors team.

This opportunity is based in Bendigo (multi-site support) and is a full-time ongoing position.

If this opportunity aligns with your experience and career goals, we’d love to hear from you.

For a position description, further information, or to submit your application, please contact:

Email: **@jjoconnor.com.au
Phone: 0417 491 ***

📌 IT Endpoint & Infrastructure Support (Bendigo)
🏢 O'Connors
📍 Bendigo