About Caterpillar:

For more than a century, Caterpillar has helped build a better, more sustainable world. Caterpillar Inc. is shaping tomorrow’s future as the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

Backed by one of the largest independent global dealer networks and financing services through Cat Financial, the company’s primary business segments: Power and Energy, Construction Industries and Resource Industries are solving customers’ toughest challenges through a commitment to commercial excellence and advanced technology. All of this is made possible by our highly talented and dedicated team.

About The Opportunity:

The key role of the Product Support Operations Representative (PSOR) allows you to learn and assist others while building industry knowledge. This is a parts and service operations-focused assignment working directly with Cat dealers in achieving service support and distribution capabilities that positively contributes to the sale of new and used Caterpillar products. This position will be based in Perth.

Key Responsibilities will include:

- Lead and deliver on initiatives to elevate differentiated dealer capabilities, capacity and profitability.

- Support the implementation of key initiatives such as Services Commitment.

- Identify and deliver targeted Service Operations improvements.

- Liaise with dealers, customers, and other Caterpillar personnel to analyse, identify and develop solutions to solve our customers’ toughest challenges.

- Assist dealers in business planning including recommending changes to facilities, tooling, systems to improve efficiency and effectiveness.

- Counsel dealers in developing increased human performance capability (i.e. assess, identify and implement performance gap solutions).





- Support initiatives to enhance dealer effectiveness, safety capabilities, overall business growth, process improvement, and warranty policy.

- Support rollout of new products, services and solutions (e.g., products, parts, customer service agreements, other service solutions)

- Stay abreast of industry, technology and digital advancements and incorporate within Caterpillar and dealers to meet customer needs.

As a dealer facing representative, you will collaborate with dealers to build capability, drive process improvement, and execute Product Support Operations related strategies. You will build strong business relationships with the Cat dealers in your portfolio, connect data to identify opportunities and develop solutions to solve our customers’ toughest challenges.

Desired Skills and Experience:

- Customer Focus

- Problem Solving and Project Management

- Service Excellence

- Consulting and Change Management

- Decision Making and Critical Thinking

- Analytical skills to interpret and understand data to drive actions

- Effective communications and negotiation skills

- Prior experience in field assignments, engineering / product support-related roles, or dealer facing positions is beneficial

- Must be willing to travel up to 30%

- This position requires the successful candidate to work full-time in our Perth office

Career & Development:

Your career and development are important to us. On top of your field assignment, there are additional learning and development programs to help you develop a strong technical foundation,



business and commercial acumen, key skills and capabilities for you to be successful in your career with Caterpillar.

If you can meet the above requirements and are looking for an exciting and rewarding career, please apply today. Whilst applicants will be considered from across Australia, the role will be based in Perth. Company support maybe provided for relocation.

Employee Benefits:

- Salary – We offer competitive remuneration package, including attractive bonus and share options.

- Parental Leave – Generous parental leave policy and you can choose how you take your leave (full pay or half pay)

- Diversity and Inclusion – At Caterpillar we are committed to diversity and inclusion, equal opportunity and equal outcome.

- Discounts – We have staff discounts across health insurance, shopping, food, health & wellbeing and travel.

- Global Presence – As Caterpillar is a global company, we have many career opportunities across the globe and have training and development opportunities.

How to Apply:

If you are looking for a challenging and rewarding career as part of the Caterpillar team, apply today via: www.caterpillar.com/careers by attaching a copy of your resume.

Application close 6th October 2026

Your road to success begins with a Caterpillar career. By joining the Caterpillar team, you’ll discover that working for a global leader creates endless opportunities for you.

Caterpillar is an Equal Chance Employer.

Additional Information:

Caterpillar is not currently hiring individuals for this position who now or in future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of Australia which can be found through our employment website http://www.caterpillar.com/careers.

📌 Product Support Operations Representative (Perth)
🏢 Caterpillar of Australia
📍 Perth