Join a team making a real difference in the lives of children, families and individuals across our community. As an Intake Support Officer with The Orange Door, you will play a critical role in supporting a service that responds to family violence, child wellbeing and family support concerns. Your work behind the scenes will help ensure people are connected to the right support at the right time, contributing to safer families and stronger communities.

As an Intake Support Officer, you will:

- Review, process and register referrals and sensitive client information accurately within the Hub Client Relationship Management system.
- Liaise with professionals to confirm the acceptance of referrals, gather additional information and respond to information-sharing requests.
- Work collaboratively with team leaders, practitioners and partner organisations to prioritise referrals and support intake and duty teams.
- Provide high-quality administrative support, including maintaining client records, monitoring brokerage processes and coordinating invoice payments.

Position Details

- Part time, ongoing position
- 0.6 FTE working 22.8 hours across Monday, Thursday & Friday.
- $92,496 (pro-rata) p/a + Super & Salary Packaging

What We’re Looking For

We value individuals who bring dedication, empathy, and expertise to their roles. To succeed in this position, you will have:

- A degree in Social Work, Psychology or a relevant discipline or working towards a qualification.
- Strong experience in an administrative support role, with a high level of attention to detail and accuracy.
- Ability to work under pressure and meet deadlines with a high level of organisational and time management skills with a demonstrated ability to work autonomously and as part of a team.

Why Work with Us?

At Meli, we offer more than just a job—we provide a platform to thrive, grow, and make an impact. Our Employee Value Proposition (EVP) includes:

- Supportive Culture: Join a values-driven organization that fosters collaboration and innovation.
- Career Growth:



Access ongoing Learning & Development opportunities and clear pathways for progression.
- Financial Benefits: Enjoy salary packaging up to $15,900 per year, enhancing your financial well-being.
- Work-Life Balance: Benefit from flexible ways of working.
- Employee Wellbeing: Participate in employee-led Inclusion Working Groups, access confidential counselling via our Employee Assistance Program, and enjoy paid parental leave above the government scheme.
- Diversity and Inclusion: Be part of a team that celebrates diversity and actively supports individuals from all walks of life.

How to Apply

We’re excited to hear from you! Please submit your application, including a résumé and addressing the key selection criteria in the application form. Applications close 11:59pm, Tuesday 29th September 2026

For more information about the position please contact Jayne Paulka, Manager Access & Family Safety on 04•• ••• 087.

Join Our Commitment

Meli is committed to providing a child-safe environment. We have zero tolerance of any abuse or harm of children. Our recruitment practices reflect our commitment to ensuring the safety and wellbeing of children and young people in our care. All employment with Meli is subject to reference checks, a satisfactory national (and international where relevant) police check, VIT Check (where applicable) and a current Working with Children Check prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

Meli is proud to be an equal-opportunity employer. We actively encourage applications from Aboriginal and Torres Strait Islander people, individuals from culturally diverse backgrounds, LGBTQIA+ community members, people living with disabilities, and those looking to return to the workforce.

Our usual process includes a written application, a phone call and a panel interview. If you require adjustments to the recruitment process, please email us at ••••@meli.org.au to discuss how we can best support you.

Take the Next Step

If you’re ready to inspire change and make a lasting impact, click Apply Now and start your journey with Meli.

📌 Intake Support Officer - The Orange Door (Geelong)
🏢 Meli
📍 Geelong