Customer Support & Site Services Officer

Rhodes, Sydney | Full-time | Office and site-based | $65,000–$70,000 + super

Evergy is looking for a Customer Support & Site Services Officer to join our team in Rhodes.

This is a wide-ranging role combining customer support, account administration and practical site-based activities across the residential and commercial communities we service.

Most of your time will be spent in our Rhodes office supporting customers and managing day-to-day service enquiries. You will also regularly attend sites across Sydney to complete activities such as meter face reads, service disconnections and reconnections, and basic site inspections.

A current Australian driver's licence and access to your own reliable vehicle are required for this role due to regular travel between sites.

Previous industry experience is not essential. We are looking for someone who communicates well, is dependable, enjoys learning and wants the opportunity to build a broad range of skills in a supportive environment.

About us

Evergy is an Authorised Energy Retailer and Embedded Network Manager providing a range of utility and centralised services across embedded networks.

Our services operate across residential and commercial communities and may include electricity, centralised hot water, air conditioning and other shared building services.

We focus on making these services simple, transparent and reliable for our customers while supporting the communities and clients we work with.

Just as importantly, we place a strong emphasis on developing our people.

We want our team members to understand not only what they are doing, but why it matters. We encourage people to build their knowledge, take on new responsibilities and develop skills beyond the immediate requirements of their position.

Growth does not have to mean following one fixed career path. We want to create an environment where people can develop their strengths and build experience that benefits both them and the business.

About the role

As a Customer Support & Site Services Officer, you will work across both customer-facing and operational activities.





Your responsibilities will include:

- Customer support – Responding to customer enquiries by phone, email and other support channels, investigating issues and working towards practical and positive resolutions.

- Account and service management – Assisting customers with billing enquiries, account changes, move-ins, move-outs, payment arrangements and other service-related matters.

- Customer communications – Preparing and distributing invoices, notices and other important communications accurately and within required timeframes.

- Customer onboarding – Assisting with the setup and onboarding of new customers across the sites and services we manage.

- Site visits – Attending residential and commercial sites across Sydney to complete meter face reads, basic inspections and other operational activities.

- Service disconnections and reconnections – Completing authorised service disconnection and reconnection activities in accordance with Evergy's procedures, safety requirements and regulatory obligations.

- Compliance and record keeping – Maintaining accurate records and ensuring required procedures and regulatory obligations are followed.

- Problem solving – Investigating customer, billing and operational issues and working with other team members to resolve them.

- General operational support – Assisting with a variety of tasks across the business as your knowledge and experience grow.

Full training will be provided for our systems, processes and the industry-specific requirements of the role.

About you

Previous experience in embedded networks, utilities or energy is not required.

You may already have customer service or administration experience, be at the beginning of your career,



or be looking for a change into a role with more variety and opportunities to learn.

We are looking for someone who:

- Communicates confidently and professionally with customers and colleagues

- Has a positive attitude and is willing to learn

- Is organised and able to manage competing priorities and deadlines

- Has good attention to detail

- Is comfortable taking responsibility for tasks and following them through

- Has basic Microsoft Excel and general computer skills

- Is comfortable working both in an office environment and independently while attending sites

- Takes safety, procedures and compliance seriously

- Is interested in developing their knowledge and taking on greater responsibility over time

- Holds a current Australian driver's licence

- Has access to a reliable vehicle for work-related site travel

Why join Evergy?

A role with variety
This is not a traditional customer service or call-centre role. You will work across customer support, administration, service operations and practical site activities.

Learn across different services
You will gain exposure to embedded networks, utility services, billing, customer support, compliance and site operations rather than being limited to one narrow area.

Support to develop
We value people who want to learn. As your knowledge and capability grow, we encourage you to broaden your responsibilities and develop skills in areas that interest you.

A supportive team
You will join a close-knit team where people share knowledge, help each other solve problems and support each other's development.

Meaningful responsibility
You will be trusted with work that directly affects our customers and the sites we manage, while having support available when you need it.

Interested?

If you are looking for a role where you can build your skills, work across a variety of responsibilities and be part of a team that genuinely values learning and development, we would like to hear from you.

Tell us a little about yourself, what interests you about the role and what you would like to develop next in your career.

📌 Customer Support Officer (Sydney)
🏢 Evergy
📍 Sydney