Ready to use your analysis skills to deliver meaningful change? At Independence Australia Group, your work helps create choice, independence and everyday impact for people living with disability and other personal needs.

About the role

Join us at an exciting time of growth and transformation. As our Business Analyst, you’ll connect the dots between business goals and smart technology solutions—helping teams move faster, work smarter and deliver better outcomes.

You’ll partner closely with stakeholders and delivery teams to understand objectives, map and improve processes, define clear requirements, and support the successful delivery of change initiatives that create measurable business value.

What you’ll be doing

- Drive discovery with stakeholders to understand goals, pain points and opportunities, translating needs into clear problem statements.
- Facilitate workshops and 1:1 sessions to elicit, refine and validate requirements, aligning diverse stakeholders to a shared outcome.
- Scope and shape improvements across products, systems and processes—supporting enhancements, integrations and current capabilities end to end.
- Produce high-quality BA artefacts (business and functional requirements, process maps, user journeys, acceptance criteria) to guide delivery and testing.
- Enable successful rollout through change support—UAT coordination, training materials, communications and adoption—while keeping delivery on track to timelines.

What you’ll bring

- Proven experience as a Business Analyst delivering technology or business transformation initiatives.
- Strong stakeholder engagement and communication skills,



including experience working with senior leaders.
- Demonstrated experience in requirements elicitation, documentation, and process modelling.
- Ability to think strategically while remaining hands-on and detail-oriented.
- Experience working within complex or multi-system environments (ERP, Finance, Risk, Property, Marketing, and other enterprise platforms highly regarded).

Why work with us

When you join Independence Australia Group, you’ll be supported to do your best work—with benefits designed to help you thrive, including:

- Opportunity to work on meaningful, high-impact initiatives.
- Collaborative and supportive team culture.
- Career development and growth opportunities.
- Competitive salary package including salary packaging benefits to help increase your take-home pay.
- Work close to home with free on-site parking.
- Flexible, hybrid working arrangements.
- A purpose-driven, values-led organisation where your work genuinely makes a difference.

Why work with us

As a valued member of our team, you have access to a range of benefits and perks to ensure you thrive at Independence Australia Group, including:

- Access salary packaging benefits to increase your take home pay by reducing your taxable income.




- Access free confidential counselling and support from our Employee Assistance Program.
- As a social enterprise, we aren’t solely reliant on external funding which means better job security so you can focus on providing quality care and service to our customers.
- The opportunity to work for a purpose-driven organisation that creates meaningful social impact.

Work with purpose

We believe everyone should have the opportunity to participate in life and the community, regardless of ability. Our aim is to improve quality of life and provide access to products, resources and encouragement that allow people to make choices to enhance their well‑being and lifestyle.

As a social enterprise, we redistribute surplus funds generated through the sale of over 12,000 healthcare products, mobility aids and equipment into programs that support people living with a disability.

Independence Australia Group includes Independence Australia, Zest Care, SASI, AQA, Possability Group and Lifestyle Solutions. Learn more at independenceaustralia.com.au.

For a rewarding career where you can make a real difference and positive impact on peoples’ lives, APPLY NOW.

Commitment to diversity

Independence Australia Group is an equal opportunity employer. We encourage applications from people with a disability, CALD communities, LGBTQIA+ individuals, and Aboriginal and Torres Strait Islander peoples. For accessibility support during recruitment, contact our People Experience team at ••••@iagroup.org.au.

IAG Talent Referral Program applies

📌 Business Analyst (West Footscray)
🏢 Independence Australia
📍 West Footscray