We are hiring Level 1 Service Desk Analysts to support end users during an M365 tenant migration and hypercare project.
Responsibilities
Provide Level 1 IT and end-user support.
Troubleshoot basic Microsoft 365, Outlook, Teams, OneDrive, login, and access issues.
Provide deskside and hands-on support when required.
Log and manage incidents through the ticketing system.
Escalate complex technical issues as needed.
Deliver a qualified and positive customer experience.
Requirements
Previous Service Desk, Help Desk, or IT Support experience.
Robust customer service and communication skills are essential.
Basic Microsoft 365 troubleshooting experience.
Ability to work onsite and interact directly with end users.
Available to start by September 28, 2026.
📌 Service Desk Analyst /migration Sydney
🏢 Praxis
📍 Sydney
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.